Customer Service Sales
Resume:
BRIAN M. KACZMARCZYK
DeKalb, IL 60115 *******@***.***
OBJECTIVE
Energetic professional looking to utilize outstanding training, problem
solving, and team building skills. Excellent interpersonal and
communication skills from a dedicated team player who relates effectively
to all levels of management and fellow associates.
PROFESSIONAL EXPERIENCE
Interlake Mecalux, Inc., Melrose Park, IL
1996 - Present
Production Planner 2009 - Present
. Facilitate daily activities of Production and Logistics departments to
insure customer dates are maintained, updating customer service to
changes.
. Accountable for implementing, overseeing inventory levels of product line
launched in April.
. Create, review, and maintain production orders for 2 manufacturing
facilities supporting 4 warehouses to achieve timely shipments to end
users.
. Review ship dates for quick ship orders and communicate issues, including
potential product substitution, to customer service.
. Establish, confirm timelines in project kickoff meetings with sales,
engineering, and installation for large projects.
. Confirm outside purchase requirements, initiate requisitions insuring
product availability.
. Quickly learned AS400 computer system, documented common system
processes, and trained fellow associates as order migration from 3
systems to 1 system evolved.
Sales Analyst 2004 -
2009
. Established, monitored quarterly beam profile rolling schedule to
maximize availability to customers and minimized overlap among production
plants.
. Reduced Interlake Express inventory costs over 10% by adjusting stock
replenishment levels to appropriately meet market demand.
. Supported 12 sales managers by providing Throughput and Margin Analysis
for all projects over $40k net, enabling informed pricing decisions.
. Gathered project data from sales managers and prepared weekly sales
outlook reports for management detailing future business opportunities.
. Enhanced quote tools by identifying pertinent data and providing feedback
during a complete format change and maintain upkeep of quote tools as
required.
. Provided cost analysis during the implementation of list prices for the
Interlock product line and the updating of list prices for existing
product.
Senior Customer Service Representative
2001 - 2004
. Contact for customers from 3 distinct selling channels:
An Interlake Premier Partner in distributor sales
Customer projects through our direct sales channel
Two national retail store chains
. Forecasted and implemented stock replenishment levels for retail and
distributor stock programs, and processed credits as needed.
. Created flow charts for order processes to identify areas for
standardization and improvement.
Production Planner 2000 -
2001
. Optimized the production capacity of 3 manufacturing plants scheduling
new orders using plant performance parameters.
. Prepared operations' outlook reports providing details to sales and
management.
. Validated due date quote capabilities during implementation of advanced
planning system and reported data to internal programmers.
Team Leader, Logistics
1999 - 2000
. Accountable for 7 direct reports across 2 shifts insuring timely
shipments, in excess of $2 million per month, through safe work
practices.
. Compiled order status report confirming ship dates, detailed issues for
delayed shipments.
. Provided proposal freight quotes, resolved variances between quotes
versus actual costs.
. Monitored implementation of audit process to insure accurate shipments.
. Determined root cause of shipping inaccuracies, coached associates
through the process, and provided feedback to prevent problems with
future shipments.
Structural Scheduler
1998 - 1999
. Coordinated with buyers and team leaders to insure product flow from raw
material availability to finished goods.
. Maintained the release of shop papers using the MRP system to insure
order fulfillment.
. Detailed late tons to Division Master Scheduler on weekly basis.
. Maintained on time shipment statistics providing details for missed
shipments.
Inventory Control Analyst 1997
-1998
. Reported and analyzed plant leakage due to material scrap by verifying
plant receipt of material, confirming completed system transactions
before making product adjustments, collecting data detailing reasons for
and weight of product scrap.
. Investigated root causes of order leakage, reported weekly to leakage
team to identify solutions to prevent reoccurrence.
. Compiled and distributed daily production measurements to plant
management.
. Recorded discrepancies in production reporting, recommended process
improvements.
Paint Line Operator 1996 - 1997
. Achieved maximum output of crew of 9 with quality finished product
through proper start up of equipment, coordination of product pulled by
forklift operators, insuring product quality by paint adhesion tests,
proper product allocation to 50+ orders per week.
. Through Kaizen improvement team, examined the paint line process to
improve safety and produce product more efficiently.
EDUCATION
Bachelor of Science, Business Administration, major in Finance,
University of South Carolina, Columbia, South Carolina, 1995.
ADDITIONAL SKILLS
Lean Manufacturing Overview
Administrative Value Stream Mapping
Zenger Miller Leadership Training
Training in The Theory of Constraints
Proficient in Microsoft Office programs
REFERENCES AVAILABLE UPON REQUEST
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