Customer Service Medical
Resume:
Shetonjela Barber
Stone Mountain, 30088
OVERVIEW
A resourceful, detailed-oriented professional willing to contribute to the
organizational goals of an organization. Additional strengths include
strong interpersonal, communication, and problem solving skills.
EXPERIENCE
Insight Global-Home Depot, Inc. Atlanta, GA
12/06-1/09
Merchant Assistant-Merchandising Support
. Administrative/Clerical assistance and serve as the point of contact
between
DSM and GPM
. Partner with the GPM and GPM Assistants to resolve store and vendor
issues
. Work closely with Atlanta Merchandising staff to gain an understanding
of strategic decisions to facilitate information sharing with stores
. Serve as the point of contact for stores and vendors in regard to
ordering and delivering of products
Adecco-Home Depot. Inc. Atlanta, GA
8/05- 8/06
Customer Care Resolution Specialist
. Analyze individual customer complaints related to Home Depot credit
. Consults with internal and external parties to determine relevant
information,
resolution, and salvage of original sales
. Consults with Leadership Team at Citi sites and Divisions (Regional
Vice Presidents,
District Managers, and Store Managers), recommends strategies for
prevention of root
causes based on individual cases
Gwinnett County Public Schools (GCPS), Atlanta, GA
8/03-8/05
Substitute Teacher
. Responsible for implementing lesson plans developed by teachers for
grades
kindergarten through fifth
. Administered tests to students for mathematics, health, science,
social studies, and
spelling including the GCPS Academic Knowledge and Skills standardized
test
. Supervise and create an environment where students can learn as well
as complete
assignments in a timely manner
Concentra Medical Examinations, Atlanta, GA
6/01-1/02
Health Administrator - Independent Medical Examinations Department
. Prepared payroll information for physicians and adjusters
. Handled follow-ups on appointment referrals and ensured documentation
was complete
. Resolved billing issues between medical offices and adjusters
. Scheduled independent medical examinations for insured employees
Equifax, Atlanta, GA
7/94-11/00
Customer Service Supervisor-Credit Information Services Division
. Supervised and trained 15-25 associates to perform Call Center
functions
. Responsible for employee development and skills assessment
. Traveled to Canadian office to train new associates on policies,
procedures, and ACD
functions
. Monitored employee work via quality service observations and provided
feedback
Alpha Academy, Atlanta, GA
8/93-8/94
Pre-School Teacher
. Coordinated and supervised the instruction of 18 students
. Developed lesson plans that ensured and increased academic success
. Scheduled parent/teacher conferences to discuss each student's
academic performance
EDUCATION
Central Michigan University, Atlanta, GA- November 2000
. M.S.H., Administration
University of Alabama, Tuscaloosa, AL- December 1993
. B.A., Psychology-Minor in English
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