Sales Customer Service
Resume:
Susan Bethel
Home: 559-***-****
*******@***.*** Cell:
SUMMARY
Accomplished Executive Assistant and Contracts Administrator with over 20
years experience in sales, manufacturing, construction, education and
medical industries. Strong organizational, communication and technical
skills to support large teams and provide outstanding customer service.
Disciplined and focused with the ability to manage multiple projects and
meet all deadlines. An energetic, results-oriented professional with
demonstrated success in creating solutions to me improve organizational
effectiveness.
EXPERIENCE
PELCO, Clovis, CA 2005 - 2009
Executive Assistant to VP of North America Sales
. Provided executive administrative support for the SR. VP of Sales &
Marketing, the VP of No. Am. Sales, 4 Regional Managers, two Department
Managers, and 131 Manufacturer's Representatives.
. Contributed to the revision of the company's Dealer / Integrator
Agreement and Warranty, the revision of the Manufacturer's Representative
contract, and prepared new contracts for executive signature.
. Created multiple financial analysis reports for Executive Staff, Sales
and Manufacturer's Reps, prepared yearly sales budget ($600M) for North
American Sales' Manufacturer's Reps.
. Made travel arrangements and processed expense reports for VP and
Regional Managers.
. Prepared PowerPoint presentations for Sr. VP of Sales & Marketing, VP of
Sales, and the Regional Managers for all sales meetings. Coordinated all
aspects for on-campus meetings: taking meeting minutes/notes,
distribution minutes/notes and action items as a result off those
meetings. Reported to the Sr. VP of Sales and the VP of Sales on the
progress of such action items.
. Prepared and audited expense reports and requisitions for VP signature.
. Reviewed resume submissions for VP, prepared performance review
materials, pre-screened and interviewed candidates, wrote job
descriptions, posted job openings, ensured that the Sales department was
current on all required training. Responsible for hiring all temporary
employees.
. Notarized company documents as required.
. Successfully handled emergency situations, when executive team was not
available, to ensure that the company maintained a high level of customer
service.
. Kept CCR and ORCA registrations current.
. Participated in Toys 4 Tots drive, "Kids Day" and acted as a company tour
guide for school visits.
GRANITE CONSTRUCTION, Fresno, CA 2004 - 2005
Contracts Administrator
. Assisted in the submission of bids, including notification to the DVBE
and other minority businesses and sub-contractors, attended bid openings,
and maintained mailing database.
. Authored and submitted change orders, responded to RFI's and RFP's.
. Assembled contracts for subcontractors obtaining all necessary bonds,
insurance, warranties, city licenses, filed pre-liens, etc.
. Certified payroll reports.
. Managed monthly billing and collection of notarized documents (G701 &
G702) from sub-contractors through final retention.
INTEGRATED DESIGNS, Fresno, CA 2003 - 2004
Contracts Administrator for Project Management Division
. Distributed bid materials, including blueprints to sub-contractor trades.
. Assisted in writing sub-contractor contracts and change orders for school
modifications.
. Attended bid openings notified bid winners, and attended all on-site
meetings with sub-contractors.
. Assembled contracts for subcontractors obtained bonds, insurance,
warranties, city licenses, etc.
. Managed monthly billing and collection of notarized documents (G701 &
G702 and releases), for each sub-contractor trade, though collection of
final retention and processing final releases.
. Certified payroll reports.
. Restructured contract files for the architects, school superintendents
and field inspectors.
Susan Bethel
Home: 559-***-****
*******@***.*** Cell:
J.I. GARCIA CONSTRUCTION, Fresno, CA
2003 - 2004
Contracts Administrator for Project Management Division
(4 month contract)
. Distributed bid materials, including blueprints to sub-contractor trades.
. Assisted in writing sub-contractor contracts and change orders for
military projects.
. Designed filing system for contact folders.
. Assembled contracts for subcontractors obtained bonds, insurance,
warranties, city licenses, etc.
. Restructured contract files.
. Certified payroll reports.
. Managed monthly billing and collection of notarized documents (G701 &
G702 and releases) for each trade, though collection of final retention
and processing final releases.
PETERSON BROTHERS CONSTRUCTION, Fresno, CA 2001 - 2003
Contracts Administrator
. Processed contracts, and set-up contact job folders for the Patterned
Concrete division.
. Managed all Disney Worldwide contracts for all divisions (5) at the
request of Disney.
. Created and submitted to general contractor a Schedule of Values for each
job and tracked job costs.
. Authored and submitted change orders, responded to RFI's and RFP's.
. Certified payroll reports.
. Created several electronic forms for project managers and foremen to use
in the field.
. Obtained all contract required bonds, insurance, warranties, city
licenses, preliminary notices, etc.
. Managed monthly progress billing (G701 & G702 and releases) for each
trade though final retention.
CERRITOS COMMUNITY COLLEGE, Norwalk, CA 1990 - 2003
Dance and Acting Instructor
Taught dance and acting classes in the "College for Kids" department,
planned recitals.
EDUCATION
Fullerton Community College, Fullerton, CA - Math, Science, English, Dance
Classes
Cerritos Community College, Norwalk, CA - Dance and Music Classes, Small
Business and Tax Courses,
Institute of Technology, Clovis, CA - Human Resource Administrator Course
Skills
Certifications in Word, Excel, PowerPoint, Publisher, Access, QuickBooks,
SureTrak, Timberline
Experienced in MS Project, Visio, Lotus 1-2-3, Word Perfect, Adobe Pro,
Outlook, Illustrator, Mas90, and SAP
Extensive experience in using several types of office equipment such as
printers, copies, faxes machines, Dictaphone, teleconferencing, laminators,
video conferencing, and projectors for PowerPoint presentations.
OTHER
Member of the Screen Actors Guild "Young Peoples Committee" and the EQUITY
Actor's Fund
Dance Masters, Professional Dancer's Society a Dance Educators of America,
Garden Grove Chamber of Commerce, Rotary Club of Garden Grove, National
Notary Organization - Notary Commission expires July 3, 2013.
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