Customer Service Sales

KATERINA PETROVA

**** ********** **. ***. ***

Charlotte, NC 28217

Phone: 843-***-**** e-mail: ********.*******@*****.***

OBJECTIVE To obtain entry-level H.R. position in a progressive

organization

EDUCATION Webster University, Myrtle Beach, SC (2007-2009)

Master of Arts

Human Resources Development / Management & Leadership

Graduated in Feb. 2009, GPA: 4

University of Sofia, Sofia, Bulgaria (2000-2004)

Bachelor of Science, graduated in June 2004

WORK EXPERIENCE

Sales Associate Nov. 2009 - May 2009

Dillard's South park Mall Charlotte, NC

- Ensure a positive customer experience

- Achieve individual sales goals and customer

service goals

- Visualization and merchandising lay out of the

products with the purpose of successful

marketing

Sales Associate Nov.2008 - Oct. 2009

Dillard's Coastal Grand Mall Myrtle Beach, SC

Server March 2007- Sept. 2009

Seafare Restaurant Surfside Beach, SC

- Responsible for providing quality customer

service

- Satisfying customers' needs

Assistant Manager Trainee Feb.2005-March 2007

Pacific Beachwear - Garden City, SC

- Assist in managing the store and the employees

- Reached growth within the company due to

increased sales

- Providing quality customer service

- Responsibility of cash register

COMPUTER SKILLS Microsoft Office (Word, Excel, PowerPoint) Internet

LANGUAGES Fluent in English and Bulgarian, little French

OTHER SKILLS Analytical and good communication skills, interpersonal

skills, team work skills

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