Technical Support Active Directory

José Alberto Angeles

*** ********* ***. *** ****, NY 10034 347-***-**** **********@*****.***

Career Objective:

To obtain a position in the technology industry.

Education:

1. TCI COLLEGE OF TECHNOLOGY - NEW YORK, NY, 10001.

1. 04/2010 - Associate Degree in Applied Science

Major: Networking Technology.

GPA: 3.38/4.0

1. UNIVERSIDAD AUTONOMA DE SANTO DOMINGO (C.U.R.S.A.) - SANTIAGO, DOM. REP.

1. 09/2008 - Major in Business Administration/Management (Three Semesters).

Relevant Courses:

1. Programming with Visual Basic.Net

2. Microsoft Windows Server Environment

3. Introduction to Novell Networks

4. Supporting Microsoft XP Professional

5. LINUX Operating Systems

6. Internetworking with CISCO Routers

7. Microsoft Windows Active Directory Infrastructure

Technical Expertise:

1. Operating Systems: Windows Server 2000/2003/2008, NT4.0, Windows 2000/XP/

Vista/7/ 95/98/ME, Fedora, Ubuntu, MacOS, AndroidOS, PalmOS, BlackBerryOS, iPhoneOS.

1. Networking: TCP/IP, IPX/SPX, DNS, DDNS, WINS, LAN, WAN, WLAN, IP, VPN, DHCP, FTP, Wireless Access Points, Firewall, Ethernet, Fast Ethernet, Gigabit Ethernet, T-1, Hubs, Multiplexers, Bridges, VLAN Switches, Routers.

2. Applications: Microsoft IIS Server, Novell NetWare, Microsoft Office, Open Office, QuickBooks, CISCO Network Magic, Enterprise Antivirus (Corporate Norton Antivirus/McAfee/NOD32/Trend Micro PC-Cilling), Websense (Surf Control), Norton Ghost, SnifferPro, Virtual PC/Server, Adobe Photoshop, The Gimp, NetMeeting, VMware.

3. Hardware: Desktops, laptops, tablets, netbooks, laser printers/inkjets, plotters, scanners, projectors, blue-tooth devices, routers, WI-FI, PDAs.

Employment History:

1. EARTHLINK/PEOPLEPC (DATAVIMENCA) - AUTOPISTA DUARTE, SANTIAGO, DOM. REP.

1. (2007-2008) DSL/Dial-Up Technical Support Agent: Representative in charge of taking care of customers’ technical problems over the phone.

1. Recognize and troubleshoot DSL/Dial-up connection problems.

2. Maintain an average handling time (AHT) of 7.56 minutes per call.

3. Maintain an average of 80% of positive feedback from customers.

Personal References: Furnished upon request.

Contact this candidate