Human Resources Manager

Andrew T. Critchlow

***** **** ***** *****, ******* Colorado 80022

Mobile: 303-***-**** *********.******@*****.***

SUMMARY:

Accomplished Human Resources business partner with extensive experience in

Change Leadership Mergers, Divestitures, System Implementations,

Organizational Design, Talent Acquisition and Training & Development.

Personally selected and led teams in successful change management efforts

including: research and implementation of a Human Capital Management System

for Recruiting and Benefits to support a dispersed workforce. Track record

of accomplishment in building strategic HR organizations, and demonstrated

excellence in developing and implementing fully-aligned organizational

talent assets and strategies across functional groups.

Corporate and field recruiting strategies and metrics

Strategic retention initiative design and implementation

Performance management process standardization

Front-line manager leadership development

Ongoing and ad-hoc HR, benefits and compensation reporting and analytics

Human Resources communications

HRIS integration and quality assurance

PROFESSIONAL EXPERIENCE:

Pendum LLC May 2007 - July

2010

Private-equity backed ATM cash securities and maintenance company

Director, Human Resources

- Manage Human Resources staff of 10, including Human Resources

Generalists, Corporate Recruiters and Benefits Manager for company

of 2,100 employees within 43 states

- Proactively consult with functional business leaders to diagnose

and analyze current and future talent needs to create a strategic

workforce plan, and proactively manage ongoing execution

- Work with functional department heads to plan, develop and

implement concrete people strategies and provide leadership in the

change process to create productive culture focus

- Rebuilt Human Resources department from the ground up and

implemented organizational development programs including

formalized nationwide on-boarding, employee scorecard, 90 day goal

setting, front line leadership training and national salary

adjustment program

- Direct oversight of all Human Resource functions including Employee

Relations, Recruitment, Performance Management, Compensation,

Benefits and Training

- Project managed ADP Health & Welfare Benefit 8 week conversion from

paper benefit enrollment process to a fully integrated automated

online benefit enroll program for all new hire, existing open

enrollment and terminated employees

- Drive turnover metrics through company Strategic Retention

Initiative to reduce overall organization turnover from 35% to 24%

annually

- Formalize on-the-job training program to ensure new hire employees

fully integrate and become fully job ready within the first 30 days

of employment

- Designed and Implemented best-in-class Performance Management tool

for all exempt and non-exempt employees

- In conjunction with annual Employee Review process, conduct annual

workforce planning discussions that include: evaluation of market

demands and challenges, competency requirement identification

versus existing competencies, organizational design and gap

strategies

- Conducted market research to determine cost-effective compensation

structure for all front-line, corporate employees within 43 states

- Design and oversee companywide FLSA audit in order to differentiate

and evaluate roles within Pendum's current compensation structure

to confirm compliance

Manager, Talent Acquisition

- Provided guidelines and oversight of management of Human Resources

activities such as recruitment, performance reviews, benefits,

training, and employee relations. Maintain Human Resources HR

information system (Kenexa-ADP) to ensure record keeping and

reporting requirements were accurate and confidential

- Responsible for full-cycle recruiting, worked with designated

hiring managers to review, analyze and clarify job specifications,

and developed a recruiting tactical plan by identifying strategic

national partners to fill staffing needs without increasing

recruiting costs

- Improved overall recruiting process to better identify highly

qualified candidates utilizing behavioral interviewing techniques

- HRIS implementation - managed the implementation process for Kenexa

Recruiter to ensure full system utilization for Talent Acquisition

Specialists and 67 Hiring Managers

- Initiated regular communication with employees and management to

ensure employees at all levels are aware of policies, procedures,

practices, benefits and initiatives important to the success of the

company

- Directed 5 Talent Acquisition Specialists to ensure timely hiring

for high volume recruiting (700-800) employees annually

Adams Mark Hotel April 2005 - May

2007

Subsidiary of HBE Inc. Luxury Hotel Chain

Manager, Human Resources

- Managed a staff of 8 in Denver's largest hotel (1,225 rooms and

133,000 square feet of conference space)

- Maintained staffing levels between 750-800 employees based on

occupancy levels of the hotel

- Managed the day to day agency Human Resources activities to

include: selection and placement, personnel administration,

classification, compensation, staffing, employee benefits and

relations, leave, employee assistance, occupational safety,

mediation, EEO, ADAAA, health, safety and wellness programs and

policy and procedures development and implementation

- Responsible for creating and implementing orientation process of

new hires on a weekly basis, classes ranging from 12-25

participants

- Implemented a recruiting strategy to contact strategic sourcing

partners in the Greater Denver Metro to assist with filling vital

positions within specialized departments

- Provided guidance and recommendations to employees and managers

based on assessment of business objectives, company policies and

values, past practices and legal guidelines

- Created and implemented diversity initiatives to drive culture of

inclusiveness and increased recruitment of diverse candidates

- Consult with management on strategy to effectively drive employee

performance to reduce the risk of employment litigation, increase

employee morale, and minimize turnover

Nielsen Media Research September

2002 - April 2005

Global Media and Information Research Company

Recruiter/Trainer, Human Resources

- Trained new hires in developing recruiting strategies and

familiarizing them with Nielsen Media Research policy and procedure

- Managed the work load for 6 Field Representatives in the Denver

Metro and surrounding areas

- Conducted instructional presentations at regional quarterly

meetings

- Responsible for sourcing, recruiting, hiring, and training regional

team members

- Acted as Company representative at multiple career fairs and

recruited quality applicant

- Coached members of the sample proper usage of research tools

- Promoted and maintained good relations between Nielsen Media

Research and members of the research sample

- Designed formal on the job training guides for new hires, partnered

with operations to ensure proper on boarding and off boarding

Nielsen employees

- Facilitates improvement processes concerning team performance,

organizational redesign, and change management

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EDUCATION:

University of Colorado at Denver

Bachelor Degree in Business: Emphasis in Human Resources

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