Manager Customer Service

EMPLOYMENT HISTORY

August **** to Present

Kennedy Memorial Hospital, Cherry Hill, NJ

Administrative Assistant

Provides various levels of support (typing, filing, copying, and

distribution) to hospital operations, clinical operations, auxiliary and

department managers upon request. Answers incoming calls and routes to

appropriate personnel or takes accurate messages in accordance with

department procedures. Coordinates activities of department independently,

including support for AVP, Assists Hospital Administrative Office Manager,

handles miscellaneous office paperwork such as: expense reports, Monitors

levels of supplies and ensures orders are placed as needed: Office and

dietary supplies, Special programs (movie tickets, meal tickets, etc.).

Maintains accurate confidential lists, including: Registered

Nurse/Certified Nurse Assistant licenses, Disaster lists - Level I and II,

divisional informational lists - addresses/beepers/telephones, etc.

Maintains departmental equipment and assures daily operation such as

copiers/faxes, computers/printers, Processes paperwork and approves payment

for flowers, gift basket orders, etc. according to department policy.

Initiates, composes types correspondence, memos, reports, etc., in

accordance with verbal/written instructions, performs data and/or

information gathering in an efficient and effective manner, proofs and

edits typed copy for accuracy and clarity, and submits final materials

within established timeframes. Opens, sorts and screens incoming mail and

responds to routine inquiries, schedules meetings and appointments as

requested in accordance with established department procedures and

guidelines

January 2008 to August 2008

KENNEDY MEMORIAL HOSPITAL, Cherry Hill, NJ

Guest Services Representative-Emerson Personnel (Temp Agency)

Serves as a liaison between the Surgikare department and arriving patients

and their families. Informing the Surgikare staff of patient arrivals for

appointments in a timely manner, also keeping in touch with the PACU

department to keep families updated on patients' status. General

receptionist duties. Keeping the Surgikare waiting room neat and orderly,

ordering supplies.

September 2007 to December 2007

Kennedy Memorial Hospital, Cherry Hill, NJ

Administrative Assistant- Emerson Personnel (Temp Agency)

Provides various levels of support (typing, filing, copying, distribution)

to hospital operations, clinical operations, auxiliary and department

managers upon request. Answers incoming calls and routes to appropriate

personnel or takes accurate messages in accordance with department

procedures. Coordinates activities of department independently, including

support for AVP, Assists Hospital Administrative Office Manager, handles

miscellaneous office paperwork such as: expense reports, Monitors levels of

supplies and ensures orders are placed as needed: Office and dietary

supplies, Special programs (movie tickets, meal tickets, etc.). Maintains

accurate confidential lists, including: Registered Nurse/Certified Nurse

Assistant licenses, Disaster lists - Level I and II, divisional

informational lists - addresses/beepers/telephones, etc. Maintains

departmental equipment and assures daily operation such as copiers/faxes,

computers/printers, Processes paperwork and approves payment for flowers,

gift basket orders, etc. according to department policy. Initiates,

composes, types correspondence, memos, reports, etc., in accordance with

verbal/written instructions, performs data and/or information gathering in

an efficient and effective manner, proofs and edits typed copy for accuracy

and clarity, and submits final materials within established timeframes.

Opens, sorts and screens incoming mail and responds to routine inquiries,

schedules meetings and appointments as requested in accordance with

established department procedures and guidelines.

January 2007 to September 2007

BANANA REPUBLIC FACTORY STORE, Atlantic City, NJ

Assistant Manager

Duties include: Opening and closing of store, daily store operations,

visual

merchandising, policy and procedure adherence, daily reporting and

tracking,

Men's Department manager, floor supervision, loss prevention, backroom

organization, coaching and development of new store associates, credit card

tracking and recognition. Hourly tracking of sales, general operations and

maintenance orders.

November 2004 to January 2007

Justice Just For Girls, Mays Landing, NJ

Assistant Manager

Duties include: Opening and closing of the store, policy and procedure

adherence,

monthly management meetings, floor supervision, loss prevention, audits,

office

management, backroom organization, shipping and receiving of freight and

store

to store transfers, time management, visual merchandising, timekeeping and

scheduling, payroll. Division of responsibilities included but not limited

to

store operations, merchandising, specialty business department, Personnel,

recruiting, interviewing, new associate orientation, employee file

maintenance,

coaching and development of brand representatives.

January 2004 to November 2004

Cendant Mortgage, Mt. Laurel, NJ

PTC Desk-Help Desk Specialist

Duties include: ensuring that the N Title process is streamlined and

efficient.

Monitor the order, confirmation and tracking queues and complete daily

database

to audit productivity for individuals and the team. Complete daily coaching

and

shadow sessions with team players to manage quality assurance .Daily

communication with mortgage counselors and vendors to guarantee service

results.

September 2002 to January 2004

CENDANT MORTGAGE, Mt. Laurel, NJ

Title Coordinator

Duties include: processing incoming title work in a timely manner, data

entry,

log tracking, batching, distributing various documents into different ques,

via

EDR (Electronic Data Retrieval) system, notifying loan counselors of

discrepancies in title work.

June 1999 to September 2001

PREMIER RESEARCH, Philadelphia, PA

Safety Associate

Provide support to Safety Department, collect initial and follow-up SAE

information and process as specified by study safety management plan,

Compare

information provided with other information available (e.g. Datafax,

patient

tracking logs, concomitant medications, etc.) as specified by study safety

reconciliation plan, Complete follow-up needed as recommended by Manager,

Safety Affairs, Maintain SAE tracking logs for each study, provide reports

as

requested by project managers, safety team or sponsor, Maintain file

system,

Provide support and assistance as needed for other safety department

activities

(eg. Contact sites for follow-up, sending completed reports to IRB's, site

notification of reportable SAE's, expedited MedWatch 3500As).

January 1998 to June 1999

PREMIER RESEARCH, Philadelphia, PA

Project Coordinator

Provide administrative support (including word-processing, spreadsheets,

databases, presentations, copying, faxing, filing, proofreading, auditing,

etc.) and act as departmental resource for training/help with various

software

and other departmental administrative tasks. Provide support to clinical

projects, as directed by Project Manager, which includes but is not limited

to:

patient tracking, developing and maintaining investigator and site

databases,

investigator payments and developing standardized document templates.

Responsible for the organization and maintenance of central files for

assigned

projects and communication with investigative sites, tracking the routing &

collection of various project and regulatory documents.

January 1995 to January 1998

JCI DATA PROCESSING INC., Cinnaminson, NJ

Customer Service Representative

Answer inbound calls on published materials, expedite orders on

professional

publications, supply necessary information to clients regarding their

accounts,

utilizing personal computer, assist in processing necessary paperwork to

the

designated publisher.

SKILLS

Typing, Filing, Proficient in Microsoft Office software: Word, Excel,

PowerPoint, Publisher and Outlook. DataFax validation system,

RightFax system, answering telephones, project start-up, time

management, travel arrangements, excellent customer service skills,

payroll, staffing and scheduling, resolution conflict, general office

duties.

EDUCATION

2000 Berger Writing Course

2000 Course: Adverse Events, Barnett International

1991 Photography Technician, Art Institute of Philadelphia

1988 Diploma, Williamstown High School

References Available Upon Request

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