Customer Service Accounting

Ms. Shantell D. Taylor, MBA

**** ********** ******

Baltimore, MD 21215

Home: 443-***-****

Email: ****************@*****.***

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PROFESSIONAL HIGHLIGHTS

EXPERIENCES:

Colliers Pinkard

100 Light Street Suite # 1400

Baltimore, MD 21202

Title: Corporate Accounting Coordinator January 2006 - December 2009

. Responsible for processing monthly closing, account analysis,

processing expense statements and reporting. Vendor contact and

compiling and preparing special reports as required., and include

strong negotiation, customer service and communications skills and the

ability to work in a team and desirable in accounting system

implementation.

. Verifies that expenditures follow the policies of the Board for

purchasing and travel. Ensures that expenditures are recorded against

the appropriate accounts and follow generally accepted accounting

principles, also verify that adequate budgeted funds are available for

payments and may schedule the issuance of accounts payable checks

. Review the laws and rules, particularly the disclosure rules, which

pertain to investment companies to determine whether the Commission

should revise or adopt rules or amendments to help ensure full and

fair disclosure.

. Review and audit of invoices and other claims for payment

generated by various departments, develop detailed monthly

expenditures reports for each department, prepares adjusting

entries as required and audits reports for coding errors and

duplicate payments.

. Planning, directing, implementing, and evaluating matters related to

accounting and financial statement review including developing

policies and procedures for such reviews. Help establish facts and

resolving accounting issues with widespread impact within the

securities and financial communities, in particular, the investment

company industry that keeps cognizant of current legal developments

and industry trends as they affect the program area.

. Maintain an up-to-date billing system since inaccuracies result in

collection error, check on monthly receivables activity while

making sure that that billing, collection, and reporting activities

are carried out per specified dates. Looking into and researching

customer account details, which include non-payments, delayed

payments, and other irregularities. Creating an appropriate

communication system that reminds the customer about payment

without offending them. Last and most importantly, creating a

recovery system while sourcing its strengths internally or

identifying an external source for faster recovery at minimal

expenses.

The Harry and Jeanette Weinberg Foundation

7 Park Center Court

Owings Mills, MD 21117

Title: Accounting Assistant November 2003-January 2006

. Monitor outstanding contracts to ensure satisfactory progress, to

ensure compliance with the terms and conditions of the contract, and

to identify problems that threaten contractor performance, and develop

and reviews reports and correspondence in support of grant/agreement

management and analysis of grant/agreement applications.

. Assists in the preparation of internal reports for the Board in

accordance with statutory requirements, using a personal computer to

generate data for reports, prepare Expenditures Approval list for the

Board of Trustees for claims and purchases not meeting the established

program policy.

. Research customer account details, which include non-payments, delayed

payments, and other irregularities.

. Accurately identifies specific problems requiring further analysis and

prepares appropriate recommendations for changing methods and

practices in a timely manner.

. Serves as systems administrator responsible for the planning, design,

revision, implementation, and maintenance of an entire system or major

portions of a complex tracking system.

Alternative Healthcare Services

734 York Road

Towson, MD 21204

Title: Corporate Accounting Manager January 1999-November 2003

. Recommend, develop, and coordinate implementation of corporate

financial and accounting policies and procedures, and initiate,

develop, and evaluate conformance of new or revised technical

operating and desktop procedures, manuals, instructions, and

schedules.

. Oversee accounts receivable recordkeeping, cash receipts, claims, or

unpaid invoices are accounted for properly, and calculate enters

charges for interest, refunds, or related items. Produces account

statements or other related reports. Usually requires 2 to 4 years

relevant experience

. Complete analyses and prepare position papers and reports on

regulatory, legislative, and accounting standard changes to identify

the impact and remedies on corporate financial/accounting programs.

. Assist accounts receivable function within the organization's

established policies, and arrange oversees completion of all work

including posting, processing, and verification of receipts, credit

claims, refunds, interest charges, or other similar records.

EDUCATION:

Strayer University

500 Redland Court

Owing Mills MD 21117 (M.B.A) in Accounting, Minor in Management,

12/09

Sojourner Douglass College

500 Central Avenue

Baltimore, MD 21205 (B.A) Administration & Management, Minor in Finance

06/07

MILITARY EXPERIENCE: Maryland Army National Guard (July 1997-Present)

E-4 Specialist- MOSQ - Personnel Administrative Specialist/Finance

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