Customer Service Sales

Cynthia Golden

P.O. Box ***

S. Dos Palos, CA. **665

Phone: 209-***-****

Email: ********@***-*****.***

OBJECTIVE:

To obtain a full time position where I utilize my strengths and my

administrative skill set knowledge to increase the efficiency and reduce

the workload of the current office environment.

EDUCATION: Devry University, Clovis, CA 08/2010- Present, BA in

Business & Human Resources

Institute of Technology, Clovis, CA 011/2009- 05/2010, AA in

Human Resources

Institute of Technology, Clovis, CA 05/2008- 02/2009,

Certificate

Merced Community College, Merced, CA 03/2004- 6/2004,

General

WORK EXPERIENCE:

Fresno City College Fresno, CA 05/2010 - 07/2010

Office Assistant I

. Performed a wide variety of clerical work, including typing, proof-

reading, filing, checking and recording information on records from

rough drafts, notes, or general instructions. Filed materials,

prepared mailings, and duplicated materials. Operated a variety of

office machines including a computer; copiers, calculator, etc.

Answered telephones and greeted the public courteously as assigned.

Entered and retrieved data from computer system in appropriate format.

Performed other related duties as needed

In Shape City Los Banos, CA 03/2009 - 11/2009

Sales Counselor

. Responsible for promoting and selling memberships to potential new

members and selling renewals/upgrades to current gym members,

generates sales through Company-sponsored (walk-ins and TI's) and

employee sponsored (outreach and promotions), conducts gym tours,

follows up on all prospects by using established sales systems,

maintain planner using established sales systems

Parrot AT&T Los Banos, CA 04/2008 - 03/2009

Sales Associate

. Customer service, cashier, filing alphabetically, copy machine,

faxing, invoicing, opening and closing store

Institute of Technology

Student Career Services Assistant Clovis, CA 11/08 - 12/08

. Incoming/ outgoing phone calls, filing, faxing, copier, updated excel

spreadsheets, updated resumes

Corporate Express Aurora, CO 11/2006 - 03/2008

Administrative Assistant

. Customer service answered and transferred incoming calls. Maintained

numerous paper files

. Ran Processes and distributed Egain Priority Reports to Specialty

Coaches

. Managed spam volume of the DOS Egain queues/ Gatekeeper for

Salesforce.com SRAR cases

. Monitored Credits in SRAR to ensure advisors are following and credits

are being processed in a timely manner

. Responsible for Coach No-Charges. Verified SRAR case has been opened

and closed to justify No-Charge and audit purposes. Responsible for

Account Essentials in SalesForce.com

. Updating the Cust. Queue files (separating Specialty accounts by

Coach) / Backorder Reports

. Processed Kronos corrections (time sheets for advisors) for Coaches

. Expense Reports and travel arrangements for all Management.

. Maintaining and reconciling of the Citigroup P-Card purchases for

Manager

. Responsible for creating minutes for Specialty Management Red / Blue

meetings

. Responsible for coding and processing all invoices. Entered the

appropriate information in the accounting software system. Logged,

sorted, and delivered documents to the appropriate sales team members

. Interpersonal and communication skills to interact effectively with a

range of people both within and outside of the company

Herman Miller Denver, CO 6/2004 - 10/2006

Service Project Coordinator

. Developed and maintained customer relations to ensure an excellent

service reputation and smooth coordination of projects

. Point contact for all Inbound/Outbound Service Orders

. Coordinated with payroll when time entry is affected by holidays,

entered the hours worked in the accounting system, for payroll and job

costing

. Accurately entered hours worked for up to 50 distribution employees,

on a daily basis

. Processed installation packets and ensured appropriate information was

filtered to the appropriate people

. Breakdown job packets from installers and pull matching paperwork

. Answered and transferred incoming phone calls

. Researched information for sales teams and installation foremen

. Coordinated with vendors when necessary. Made sure invoices were

charged to the appropriate job or department

SOFTWARE: MS Word, Lotus Notes, Excel software, Kiosk, CAP, Khameleon, MS

PowerPoint, MS Office, MS Outlook

REFERENCES: Available upon request

Contact this candidate