Customer Service Security
Resume:
Ann M. Harding
Culpeper, VA 22701
Mobile: 540-***-****
*************@***.***
CAREER PROFILE
Experience working in a fast-paced environment.
Team player with excellent problem-solving and analytical skills.
Consistently achieved or exceeded organizational goals, both technical and interpersonal
Detail oriented and able to multi-task.
Current Secret Clearance
PROFESSIONAL EXPERIENCE
CACI 2006 – 2010
Ashburn, VA
Security Administrator 1
Reviews and retrieves Telecommunication Service Orders.
Process orders for NIPR/SIPR/ATM/DVS-II COMSEC keying material and equipment.
Submit weekly and monthly reports of TSO’s and VAR’s.
Familiar with NISPOM rules and regulations pertaining to COMSEC and Visit Request processes.
Processes visit area requests (VARS) for the Communications Security (COMSEC) division of CACI.
Familiar with JPAS and collaborates with Facility Security Officer.
Submits security clearance information to identify installation team members to government and non-government
sites.
Maintains all historical logs of TSO’s and VAR’s.
Training Record Administrator ETS/TLSS ISO9 2006
Trained warehouse operations group and new hires.
Ensured compliance to ISO9 and ETS QMS.
Maintained processes, procedures, and records of all documents.
Maintained and reported Corrective and Preventive actions.
Maintained and reported DGS, ISO9 monthly, weekly, and quarterly metrics reports.
Obtained and provided Certification and Safety tracking and training.
Millennium Bank 2004 – 2006
Warrenton, VA
Construction Loan Services/Commercial Lending Assistant
Handled the setup and disbursement of money on all construction draws.
Ordered Inspections/Appraisals on Construction loans.
Tracked AIA on draw funding.
Transmitted Wires, cashier checks, A/R servicing, and daily disbursing of A/R funds.
Prepared and maintained 1502 SBA monthly reports.
Tracked Insurance and Exceptions on loans.
Followed up on all delinquent loans.
Maintained and tracked loan maturity/forecasting of past due loans.
Retained documentation of collateral values
Provident Bank/Southern Financial 2003 – 2004
Warrenton, VA
Customer Service Rep/Operations Specialist
Answered customer questions and troubleshooted accounts and credit card problems.
Thorough knowledge of retail products and services.
Handled stop payments and credits to customer accounts.
Processed lost or stolen cards.
Processed and tracked all incoming and outgoing wires.
Disbursed ACH/Gold Leaf payroll.
Law office of Thomas Breeden 2001 – 2003
Manassas, VA
Litigation Secretary
Scheduled and conducted meetings with clients.
Scheduled and typed up depositions and interrogatories.
Maintained court calendars.
Typed Transcription.
Followed up on cases that went to collections, which included criminal, personal injury, consumer, domestic, wills
and corporations.
Processed Subpoenas.
Provided other administrative tasks, as needed.
US Investigations 1999 – 2000
Annandale, VA
Team Leader/Control Center Specialist
Provided security clearance applications and documents to field investigators and district managers.
Assisted Case Review Officers with processing security clearance documents.
Handled daily destruction of case papers.
High level of organization management.
Scoped cases and entered relevant items to be investigated into database.
Processed credit checks.
EDUCATION
Ozark Bible Institute, Neosho, MO, 1990 – 1991
Bristow Christian Academy, Bristow, VA Graduated 1989
Richmond, VA and Fairfax VA Licensed Private Investigator 2001 - 2006
COMPUTER SKILLS
Windows 95/98/XP, MS Word 2007, MS Excel 2007, Outlook 2007, Power point 2007
TRAINING
Security: DSS Personally Identifiable Information, Security Refresher Briefing, Information Systems Security Basics
QUALITY CONTROL/LOGISTICS: ISO-9001:2000, Introduction to Quality Management System, Processing
Government Purchase Request, Using WOG Databases, Warehouse Operations Group Orientation, ETS TLSS
Inventory Audit/Inventory Control, ETS TLSS WOG Forms, ETS TLSS Processing Excess GFE for the DGS
Contract, ETSS Quality System and COMSEC (ISO9), Code of Ethics and Business Conduct, Harassment in the
Workplace.
Contact this candidate