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Customer Service Training

Location:
Thousand Oaks, CA, 91360
Posted:
August 25, 2010

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Resume:

Professional Experience

Military

Forward Observer

Fire Team Leader, Fire Support Coordinator

Laser Operator Training Course, Camp Pendleton, CA

Apr. 2002

MOUT and Close Quarters Battle/Combat Training, Camp Pendleton, CA

1997, 2001, 2003

Mountain Warfare Training, Bridgeport, CA Jul.

2002

U.S. Forest Service Wildfire Suppression Training, Sacramento, CA

Aug. 2008

Taught classes on proper usage of military laser targeting equipment

Conducted small unit training of Land Navigation, Close Air Support and

Artillery calls for fire

Security Forces

Enforces standards of conduct, discipline, and adherence to laws and

directives

Respond to all emergency situations as directed by policies

Identification and vehicle checking on daily basis

Always alert and keep an eye on every suspected vehicle or personnel

Assisted in securing individuals, property and weapons

Customer Service/ Inside Sales

Oversaw credit/debits and refunded accounts

Generated business by using various marketing tools: ads, flyers and

media

Information Technology Specialist

Setup user and rights accounts in Active Directory and Lotus Notes

Installed and maintained laser jet printers and copiers/ fax machines

Troubleshot internet and phone issues for employees, company functions

and guests

Created DID extensions for i2002, i2004, i2007 and polycom speaker phones

using OTM

Created analog extensions, toned and installed phones on punched down 110

block and 64pair

Human Resource

Conducted interviews for college practicum for three semesters and real

world hiring

Assisted in research and writing: "Guide to Recruiting and Hiring" for

The Newark Group

Performed new hire orientation and training as well as personal

evaluation reports

Administrative Support

Organized, researched and purchased supplies for small military unit

First point of contact and administrative support for training modules

First contact with businesses and financial lenders in loans and account

approval

Created expense and inventory reports for over $500,000 in equipment

Aided instructor by helping conduct research with numerous projects and

grading papers

Career Chronology

Administrative/ Logistic Support - CA Air National Guard, Channel Islands,

CA 07/10 -

Security Forces/ Military Police - CA Air National Guard, Channel Islands,

CA 08/09 - 06/10

IT Specialist - Four Seasons Hotel, Westlake Village, CA

11/06 - 10/07

Customer Service/Inside Sales - Melaleuca, Rexburg, ID

02/04 - 04/06

HR Instructor Aide - BYU-Idaho, Rexburg, ID

06/05 - 12/05

Admin Asst/Shipping - Digital Island, Thousand Oaks, CA

08/00 - 09/01

Education

Brigham Young University-Idaho

BS: Communication 04/06

Emphasis: Organizational Communication Minor: Geography

Military Service

California Air National Guard 12/07 -

Rank: E-5 (Staff Sergeant)

United States Marine Corps, Honorable Discharge 07/97 -

08/04

Rank: E-5 (Sergeant)



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