Quality Control
Resume:
Aziz Ramic
Baltimore, MD *****
ablr3s@r.postjobfree.com
An achievement oriented, flexible, reliable, energetic individual with over
seven years experience in banking operations. Strengths include time
management, problem solving, quality control and multi tasking. Performs
well in teams as well as independently.
Good trainer, eager to learn and share knowledge with peers
PROFESSIONAL EXPERIENCE
Equipment/Sorter Operator
2009-2010
Regulus, 3i InfoTech, Louisville, KY
1. Operate high-speed E- series, 7780 sorters, Kleindiest machine, 150
OPEX and 51 OPEX
2. Assist in preparing checks/rejects to be reprocessed
3. Ensured machine issues are escalated and documented
4. Ensured all time tagging is accurate
Operations Senior Specialist
2007-2009
JP Morgan Chase, Louisville, KY
1. Processed client accounts according to SLA (service level agreement)
assuring high quality standards
2. Operated high speed sorting equipment, which capture, sort and encode
remittance and checks (Pass 1 and Pass 2)
3. Ensured machine issues are escalated and documented
4. Ensured all time tagging is accurate
5. Made timely and sound decisions based on a mixture of data analysis,
available resource and experience
6. Communicated with pears and service support team and escalated any and
all concerns to the management in a timely manner
Selected accomplishments:
1. Received a "Exceeds Expectations" rating during performance reviews
2. Achieved consistent results and maintained 100% quality with
productivity above company standards
Operations Senior Specialist
2003-2007 JP Morgan Chase,
Baltimore, MD
1. Processed client accounts according to SLA (service level agreement)
assuring high quality standards
2. Operated high speed sorting equipment, which capture, sort and encode
remittance and checks
3. Monitored system and ensured payments are captured processed according
to priority
4. Ensured machine issues are escalated and documented
5. Ensured all time tagging is accurate
6. Made timely and sound decisions based on a mixture of data analysis,
available resource and experience
7. Communicated with pears and service support team and escalated any and
all concerns to the management in a timely manner
Selected accomplishments:
3. Received a "Exceeds Expectations" rating during performance reviews
4. Achieved consistent results and maintained 100% quality with
productivity above company standards
5. Received "Employee of the Month" recognition
Operations Associate 2001-
2003
Andrew Associates Inc, Enfield, CT
1. Operate Scitex machine
2. Perform job duties with little supervision, while keeping a focus on
department goals
3. Keep focus on quality to maintain good relationship with firm's
clients
5. Train new team members
Express Courier
Dnevni Avaz, Sarajevo, Bosnia and Herzegovina
1. Prepare work for shipment to customers
2. Adopt to daily changes in customer requirements and department
procedures
3. Prioritized work according to deadlines and changing volume
EDUCATION
SSC Veljko Vlahovic- High school
1989-1992
Rogatica, Bosnia and Herzegovina.
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