Technician Project

Nicholas Agos

*** *. ****** **. **********, IL 773-***-**** ****@*******.***

Knowledgeable and Adaptive

Excellent Communication and Organizational Skills.

Possess excellent troubleshooting qualities, and ability to work with my hands.

9 years of experience in IT and IT related fields.

Education

John A. Logan College – Carterville, IL, Associates Degree Expected 12/10

A.S. in Computer Information Systems GPA: 3.0/4.0

Technology Summary

CompTIA A+, Network+, Security+, Lucent Technologies Network Cabling

Certifications:

Specialist, CCNA Curriculum

UNIX/Linux, Windows 9X/NT/2000/XP/2K3/2K8/7, Novell NetWare, Mac OS,

Systems:

Active Directory, IPSec, VPNs, Cisco IOS

MS Office Suite, Remedy, Apache, MySQL, Solaris, Virtualbox, VMWare,

Software:

DirectAdmin, CSF+LFD

IT Experience

MVMData – Makanda, IL

Systems Administrator, (2009 to present) Handled technical troubleshooting within

an enterprise environment, including system crashes, slow downs and data recoveries.

Responsible for meeting and exceeding SLA requirements. Testing hardware and software

solutions for client specific applications. Co ordination with contractors and clients to ensure

project requirements are met. Closely monitor logs and apply updates and patches to

production environments. Managed high performance/high availability Apache/MySQL

server. Worked closely with Firewall and Intrusion Detection Systems such as CSF and LFD.

Selected Contributions:

Integrated an in house database system for three major property management

organizations.

Automate update and backup tasks with minor BASH shell programming.

Routinely deemed "the go to guy" for resolution of odd problems.

PlanetPropst LLC – Bartlett, IL

Project Coordinator, (2007 to 2009) Manage many web development projects at

one time, including MySQL and PHP applications. Provide direction and support for team

and contractors. Evaluate and manage contractor project contributions. Ensure all project

goal and responsibilities are met in a timely manner. Minimal PHP/MySQL programming.

Valcom – Itasca, IL

Hardware Technician, (2003 to 2006) Worked with Windows/9X/NT/200/XP/2K3 to

resolve hardware issues such as mainboards, memory, video cards, NICs, and hard disk

failures. Responsible for in house and client cat5/6 wiring and termination. Installation of

Cisco Catalyst 2600 Switches and other similar technology solutions. 50% Travel to client

site to meet SLA agreements. Use of Remedy to track trouble tickets.

Insight – Bloomingdale, IL

Hardware Technician, (2002 to 2003) Worked with SCO/UNIX operating system

running on IBM x Series Servers. Required to fix problems related to Mainboards, Video

Cards, Memory, CD ROMs, Hard Drives, etc. Used SAP ticketing system to track trouble

tickets and repairs.

Best Buy – Bloomingdale, IL

Hardware Technician, (2000 to 2002) Worked with Customers to find solutions that

best fit their needs. Performed memory, video card, motherboard, CD ROM, and DVD RAM

upgrades. Became proficient in repair associated with Win95/98/XP/2000.

Computer Renaissance – Joliet, IL

Hardware Technician, (1999 to 2000) Worked with Customers to find custom built

PCs to fit perfectly fit their needs. Educated customers during weekly training sessions.

Performed minor break/fix repair services.

Available for Relocation & Travel

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