Manager Human Resources
Resume:
Norell L. Helfrich
**** *. ****** **** #**** Scottsdale, AZ 85254 602-***-**** (
***************@*******.***
Apollo College
Phoenix, Arizona 85020
RE: Human Resources Assistant Position
Dear Hiring Manager:
It is with great interest that I am forwarding you my resume for
consideration of the Human Resources Assistant position. I am interested
in this position for two reasons: 1) I am excited and driven to transition
into the Human Resources field as a chosen career path and 2) I am
confident that I can positively contribute to this position as a result of
my Human Resource experiences accumulated while managing two retail chains
and the administrative skills accumulated while managing production for a
large commercial appraisal firm.
It appears that my unique skill set is in alignment with the job
description and the position requirements. I hold a Bachelor's of Science
degree in Business Management from the W.P. Carey School of Business,
Arizona State University and I am proficient in Microsoft Office with
exceptional computer skills. In my role as Assistant Manager of
Merchandising for Mervyn's LLC, I handled many experiences that were Human
Resources related. Examples include recruiting, hiring, terminating,
processing team member paperwork, handling confidential employee
information, as well as, leading group training sessions and new hire
orientations. In addition, I managed daily employee relations such as
scheduling, peer/co-worker mediations, and violations of workplace
policies. Currently, as the Production Manager for Lefevers Viewpoint
Group, I manage the editing and preparing of all commercial appraisal
reports for timely delivery to clients. I also provide assistance to the
company's certified appraiser staff, answer telephones, and execute other
clerical functions as needed. This position calls for immense attention
to detail, exceptional organizational skills, and strong time-management
and multi-tasking abilities.
Furthermore, I bring to the Human Resources Assistant position a strong
sense of business acumen, the ability to problem solve, the ability to
adapt to change, and a strong desire to produce quality work. I have
excellent communication skills both written and verbal, as well as, the
ability to work well with others or independently. I am excited to
contribute my unique skill set in a challenging environment with a strong
desire to grow within the company. I have provided my resume on the
following page. Thank you for your time and I look forward to discussing
this opportunity in the near future! I can be reached by phone at:
602-***-**** or by e-mail at: ***************@*******.***.
Sincerely,
[pic]
Norell L. Helfrich
Norell L. Helfrich
( 4901 E. Kelton Lane #1247 Scottsdale, AZ 85254 602-***-**** (
***************@*******.*** (
What I bring to the table:
Hold a Bachelor of Science degree in Business Management and enjoy dealing
with people on a daily basis. Possess a very strong work ethic, a sense
of urgency, multi-tasking abilities, a drive to learn and acquire new
skills, the ability to problem solve, and an intrinsic desire to produce
quality work. Approach all tasks with a "can do" attitude and a smile,
energetic, flexible, and diligent.
Education: Bachelor of Science, Business Management
December 2005
W.P. Carey School of Business, Arizona State University,
Tempe Arizona
. Major: Business Management
Work Experience: Lefevers Viewpoint Group, Inc. August 2009-
present
Commercial Appraisal Company
Production Manager, Administrative Staff
. Manage production department that contributes to annual
billings of $ 2 million
. Edit and prepare all commercial appraisal reports for
timely delivery to clients
. Developed a workflow process system that improves report
quality, reduces errors, and improves efficiency
. Create report exhibits and graphics
. Conduct research for appraisal reports
. Master meaning and spelling of industry terminology
. Maintain company filing systems
. Create invoices for appraisal reports utilizing Quick
Books software
. Provide support for an appraisal staff of 18 certified
individuals
. Order company office supplies
. Answer multiple-line company telephone and route calls
. Initiated companywide paper recycling program for an
18,000 square foot corporate building and currently serve
as the Recycling Coordinator
. Train new administrative staff member on company policies
and standards
Pac Sun February 2009
- July 2009
Associate Store Manager
Manage store of an average sales volume of $2 million
. Assume store manager responsibilities in their absence
. Ensure company's compliance with all state and federal
laws
. Provide performance feedback to associates
. Lead, coach, train, and manage a team of 15 associates
Create and promote a positive work environment that
decreases turn over
. Analyze and interpret monthly plans and labor hours
. Execute monthly supply orders
. Balance register funds and daily deposits
. Create and execute visual presentation standards and
promotional events
Transition to new position
. Pac Sun position accepted January 12th, 2009
Mervyn's LLC February 2007-
December 2008
Assistant Manager of Merchandising
Manage store of an average sales volume of $11 million
Directly responsible for three departments that support 35%
of total store business
Manage merchandising within assigned departments and the
store in general
. Lead, develop, train and coach a team of 20-80 associates
. Create specific department standards to improve shopping
experience and customer service such as daily checklists,
department goals, and department meetings
Analyze and interpret merchandise sales and department
penetration numbers
. Administer 90 day and yearly reviews
. Facilitate and participate in company recruiting events
such as job fairs and university career fairs
. Provide knowledge and participate in company training
programs for new managers such as development in
coaching and communicating with associates
. Recruit, hire, terminate, and handle confidential
information per company guidelines and standards
. Conduct group training sessions and group
orientations
. Exceeded 2007 YTD store credit card acquisitions by 11%,
executed by initiating group trainings, utilizing group
motivation techniques, promoting and executing one-on-one
coaching sessions, and encourage constant communication
. Manage, analyze, and interpret labor hours and adjust
hours according to sales volume
Foster and execute excellent communication between
management and associate staff
. Promote all company policies and implement changes as
needed
Additional Skills
And Experience: Proficient in Microsoft Office, Adobe Photoshop
Certificate, Quick Books experience, 10 years customer
service experience, and six years of management experience.
Additional work history can be provided upon request.
Languages Intermediate Spanish, beginning French
References: Available upon request
Contact this candidate