Medical Assistant Customer Service

Sarah Liscombe

**** ********* *****, ***. ***, Grand Rapids, MI 49525

616-***-**** ? *********@*****.***

QUALIFICATIONS

. Takes pride in doing the job accurate and ambitious to learn.

. Professional, courteous, and honest.

. Type 70+ wpm and accomplished 10-key.

. Familiar with Word, Microsoft Office Outlook, Excel, Publisher,

Peachtree, PowerPoint, Prophet 21, Sunguard Relius, Epic,

eclinicalWorks, Medisoft, Windows SharePoint, CounterPoint, Quicken

and QuickBooks.

RELEVANT EXPERIENCE

Temporary Service Coordinator D.C. Martin & Sons Scales (Ameritemp)

Grand Rapids

09/2008-12/2008

. Scheduled and confirmed service, installations, rentals, and

preventive maintenance

. Billed, credited and invoiced service work orders

. Supervised, organized and maintained work schedule for five

technicians in daily log

. Followed ISO 9001 and ISO/IEC 17025 accreditation requirements

. Created and maintained Excel checklists of equipment at each job site

and logged job hours

. Fulfilled all warranty requirements to obtain full reimbursements from

manufacturer

. Obtained purchase orders and credit card payments for service

. Generated, updated, and closed work orders through Radiant

Systems CounterPoint

. Customized job routes throughout Michigan and arranged hotel

reservations

. Dispatched emergency calls promptly

. Ran weekly Focus Sales Journal and Focus Inventory Transaction Reports

. Bench repairs were logged, tagged, and assigned daily until complete

. Abided by each client's requests according to contract before / after

service

. Audited timesheets and work orders for mileage, labor, and travel time

Corporate Librarian / R.L. Deppmann

Company Grand Rapids

Safety Coordinator

04/2007 - 09/2008

. Responsible for prices and literature updated on intranet, and

notifying all staff

. Oversaw three people at branch locations (Southfield, Saginaw,

Ohio)

. Improved efficiency at all libraries with procedures,

filing, ordering, and distributing

. Accountable for all print jobs and distributed including price

sheets before effective date

. Phone Operator back-up on 8-lined phone and Oaisys Net Phone and

lead for Phone Meetings

. Responsible for contacting new customers in completing credit

applications and tax exemptions

. Organized monthly meetings for safety program

. Created letters for sales team, prepared and approved PowerPoint

Presentations

. Upheld all Customer Service requests for literature

. Launched 5,400 electronic documents from 50+ vendors onto intranet

to initiate paperless

. Collaborated with IT Department in designing intranet

. Researched, maintained and created customers in Prophet 21 of 4600

customers and factory contacts within Microsoft Outlook

. Designated scanner of attaching documents (purchase orders,

pick slips, returned materials

authorizations, credit applications, tax exemptions) to

customer accounts in Prophet 21

. Generated mass packages for trade show conventions while

working under deadlines

. Successfully completed Windows SharePoint Training Level

1,2 by New Horizons - 2007

. Facilitated and lead Light the Night Charity at our branch

and raised over $1,000.00

Administrative Assistant KDP Retirement Plan Services

Grand Rapids

01/2006-01/2007

. Produced monthly financial reports & developed

administrator spreadsheets

. Processed loans, distributions, QDROs, hardships,

rollovers, census requests

. Imported quarterly census', daily pricing into

Sunguard Relius program

. Performed ADP/ACP testing

. Assistant to three retirement plan administrators

. Updated monthly "Work-In-Progress" lists for

administrators and price book weekly

. Shared receptionist duties of answering 7-lined phone, processed

and distributed mail, maintained postage meter, and archived

EMPLOYMENT HISTORY

Research Assistant / Medical Assistant West Michigan Rheumatology 02/2010-

Present

Resource Medical Assistant Metro Health Outpatient

10/2009-01/2010

Full time Student Everest Institute

02/2009-11/2009

Temporary Office Assistant Toldo Mansonry 02/2007-

04/2007

Quality Assurance Lab Tech Sampler Alticor

07/2005-01/2006

CERTIFICATION

Nationally Registered Certified Medical Assistant 2009

American Heart Association BLS Certified 2009

Michigan Provisional Certification (Basic Skills, Elementary Education,

Science) 2005

National Technical Honor Society, Flat Rock, NC 2009

VOLUNTEERING

Tutoring Everest Institute, Grand Rapids, MI 2009

Leukemia & Lymphoma Light the Night, Grand Rapids, MI 2008-09

In the Image, Grand Rapids, MI Summer 2002

ACADEMIC BACKGROUND

Everest Institute, Grand Rapids, MI November 2009

Awarded academic honors and perfect attendance

Medical Assistant diploma

Overall GPA: 98.14

Grand Valley University, Allendale, MI April 2005

Bachelor of Science Degree, named to Dean's List

Major: Group Science, Emphasis in Biology

Minor: Elementary Education

Major GPA: 3.54, Overall GPA: 3.28

Grand Rapids Community College, Grand Rapids, MI 2000

Associates in Science & Arts, named to Dean's List

REFERENCES

David Taptich Inside Sales Manager R.L. Deppmann Company 616-***-****

Kim Shoti Human Resource Manager Art Institute of 248-***-****

Michigan

Laurie McMann Medical Records Metro Health Breton 616-***-****

Tim Miller Information Technology R.L. Deppmann Company 248-***-****

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