Customer Service Administrative Assistant
Resume:
MICHELLE GAMBLIN
*** ******* ******, ***********, ** 93305
Phone: 661-***-****
*******@*****.***
ADMINISTRATIVE PROFESSIONAL:
With 17 years of office experience, I possess exceptional organizational
and communication skills, with an outstanding ability to work through
difficult situations while keeping a positive attitude and pleasant
demeanor. I am both highly capable and comfortable in the role of integral
team player or an independent worker.
EXPERIENCE:
. Data Entry and Word Processing
. Customer Service and Support
. Editing and Proofreading
. Creative and Report Writing
. Graphic Arts and Desktop Publishing
. Website Design and Maintenance
SOFTWARE SKILLS:
. MS Word, Excel, PowerPoint and Publisher
. Adobe Pagemaker and Acrobat Professional
. CorelDraw, Corel Photo-Paint and Paint Shop Pro
. Macromedia Dreamweaver MX
. HTML and Java Script
. FTP
JOB HISTORY:
August 2000 to May 2009
Kern County Farm Bureau -- Executive Assistant
801 South Mt. Vernon Ave., Bakersfield, CA 93307
Daily responsibilities included being first point of contact for
agricultural, non-profit organization, whose membership includes many of
the country's leading growers of food and fiber. Duties include answering
multi-line phone system, and maintaining membership database as sole
support staff for 30-member volunteer Board of Directors and Executive
Manager. Also organize monthly board meetings, edit and proof all minutes,
agendas, committee reports and budgets. Serve as main coordinator of
annual ag-education event for 4,000 local elementary students and teachers.
Create new pages and update existing information on website. Writer and
photographer for monthly newspaper with an approximate circulation of
1,800.
Sept. 1996 to June 2000
Kern Appraisal Company -- Administrative Assistant
5401 Business Park South, # 112, Bakersfield, CA 93309
In charge of daily office operations as well as answering multi-line phone
system, customer service, report development, researching statistical
information, binding and shipment of reports prior to client-specified
deadline.
Jan. 1995 to June 1996
SMS Collections -- Assistant Manager
2701 Ming Ave., Bakersfield, CA 93304
(No longer in business.)
Opened and closed mall business on daily basis, cashiered, maintained
inventory, organized employee schedule and provided customer service.
April 1992 to April 1993
Applied Technology (dba Accu-Word) -- Administrative Assistant & Word
Processor
4440 Easton Dr., Bakersfield, CA 93309
Provided heavy phone and walk-in customer service for both businesses.
Typed letters, research papers, reports and resumes in addition to creating
flyers, brochures and charts. Maintained client files for both businesses.
EDUCATION
1989 to 1996
California State University, Bakersfield
Graduated Cum Laude with a Bachelor of Arts Degree in Communications.
Charter member of the Public Relations Student Society of America (1996).
Editor, staff writer, page layout/design, and photographer at the campus
paper for three consecutive quarters. Minored in English Literature.
Recognition on Dean's List: Spring '89, Fall '89, Fall '90, Spring '91,
Spring '95, Fall '95, and Spring '96.
1987 to 1989
Bakersfield Community College
Dean's List during fall semesters '87 and '88.
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