Customer Service Training
Resume:
Alexandre Eugene
Vallejo, CA **590
*********@*****.***
Objective:
To secure a position within the law enforcement industry
where I can utilize my extensive training, education, and
experience.
Education:
Mount Ida College
Newton, MA
Bachelor of Science May 2006
2001-2006
Major: Criminal Justice
o Activities- TLC (The Learning Circle), Omega PSI
Work Experience:
Lutheran Social service/ Greentree Boys/
DCF East Bridgewater, MA
Advocate/ Residential Councilor
2008- April 2010
o Develop a rapport with the residents, and set a good
example and act as a role model.
o Provide immediate/direct supervision for the
participants in a
mandated residential program for court-involved teens.
o Complete weekly and monthly inventories;
maintain program logs
and other extensive documentation.
o Maintain safety and security of the facility.
Allied Barton/Celadon Security
Brockton Hospital, MA
Security Guard/Dispatcher
2005-2009
o Perform customer service, access control,
patient restraints, patient
transports, escorts and dispatching.
Community Resources for Justice/ DYS
Cambridge, MA
Program Supervisor
2006-2007
o Work with program monitors to ensure completion
of shift duties,
including head count, bed checks, and
telephone spot checks for
residents, building rounds, and overall
resident accountability
procedures. Handle issues as they arise and
notify on-call staff
if necessary.
o Supervise youth workers.
o Oversee front desk operations.
o Assist residents with job applications, and
arrange transportation to interviews.
o Oversee drug and alcohol testing. Collect and
ship urinalysis samples.
Certifications/ Special Skills:
o Bilingual/Bicultural - Fluent English and
Haitian Creole ability to understand French.
o Computer proficient. (Microsoft applications)
o C.P.I. (Crisis Prevention and Intervention
Training)
o P.R.A. ( Prison Rape Act Training)
o Adolescent Development Training
o Administration on Medications in a Group Home
Setting
o CPR and Basic First Aid
o Proper Restraining Techniques.
References: Available upon request
Contact this candidate