Customer Service Truck Driver

Kevin Cavanagh **** e chandler blvd #*** st*** Phoenix AZ 85048

Email *********@*****.*** 480-***-**** Microsoft Certified - MCP

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Technical Skills

> Excelled in loading and trouble shooting operating systems XP

Professional, Vista and Win 2k.

> Qualified in loading and using Microsoft Office 2003 /2007 Word, Excel,

PowerPoint and Publisher.

> Performed web site creation and editing. Used Microsoft FrontPage and

Dreamweaver.

> Facilitated Hardware management loading hardware and troubleshooting

software drivers.

> Loading software to local and networked drives and file and folder

management.

> Expedited TCP/IP protocols including DNS resolution to setup private

networks with internet access.

> TCP/IP troubleshooting in a workgroup and Active Directory domain,

account setup maintenance

> Extreme learning curve for new programs and company policies to keep

network accounts setup correct.

Customer Service

> Excellent Telephone skills- five years of communication skills

communicating with customers.

> Proactive in my work ethic, can do it attitude and get the job done on

time done correctly.

> Proficient in people skills that encourage me to help people with

problems and to service customers.

> Established in analytical troubleshooting, problem solving and natural

ability to solve repeat problems.

> Multiple cultures- Experience in different environments that have

different cultures.

> Excellent stress management - actuating natural ability and personal time

to serve people and customers.

Certifications: MCP

Education

Heald College School of Technology

25500 Industrial blvd Hayward CA

Graduated 01/2002 with honors'

AAS in Computer Science Degree

Heald College School of Technology

2500 Industrial Blvd Hayward CA

Graduated 04/2003 AAS win 2k networking

I am currently enrolled in University of Phoenix to acquire my BBS in

Business Information systems.

Experience

Most recent jobs include Kelly connect /Apple Inc 09/2009. Currently

listed with Office Team.

Currently self employed as a Computer support technician, Home pc support

and small to medium offices.

Celadon Trucking Inc

Indianapolis IN

Truck Driver / customer service Trusted with expensive company owned

equipment to deliver customer freight in a safe on time manner. I used my

good telephone and customer service skills to communicate with company

dispatch also to take of customer's needs. I used Qualcomm communication

system to input data and to communicate with company dispatch.

Conway Truckload Inc

Joplin MO

Truck Driver / customer service. I performed customer service in person and

on the telephone and to communicate with company dispatch when I would

arrive. Delivered freight on time and conducted myself in a professional

manner to gain my employer's trust. Responsible for data input using

Qualcomm system.

Ultimate staffing

Fremont CA

Call Center Rep. Received calls in a call center position between the

hospitals and the medical transcriptionists. Searching for lost medical

records, sending them through intranet to provide nurses and doctors with

correct information. Assisted transcriptionists with medical record

prioritization, editing and loading to server.

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