Customer Service Representative

Kathryn D Bailey

**** ******** *****, *********, ** 89014 207-***-**** ********@****.***.***

Education

University of New England, Biddeford, ME

Date of Graduation Spring 2008

Bachelors of Science Applied Exercise Science

Honors Dean’s List Spring 2005, Spring 2006, Fall 2006, Spring 2007, Spring 2008

Relative Experience

Togus VA Medical Center – Nursing Assistant September 2009- June 2010

Observes and utilizes proper infection control techniques

Performs a complete range of personal nursing care

Contributes to formulation of patient care plans

Continuously observe patients for signs of deterioration

Perform a range of diagnostic support duties such as

vital signs, obtaining and labeling specimens, monitoring

intake and output, and care for Foley catheters.

Creative Work Systems- Life Skills Coach 12/2008- 05/2009

Assisted individuals with mental disabilities gain independence

Encourage positive community integration

Administered medication to those individuals who required it

University of New England – Campus Center Student Manager

Federal Work Study position

Oversee the events that take place throughout the Campus Center and

make sure that rules and regulations are being followed

Open and close the building

Answer questions from students, faculty and general public

MBNA of America – Customer Service Representative Summers 2004-2005

Paid internship

Answer the phones and answer questions people have regarding their

credit card accounts

Transfer money from other credit cards

Oversee confidential information

Communicate with hundreds of people, and thousands of dollars

Certifications

First Aid/CPR Certified 2010- present

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