Customer Service Manager

OBJECTIVE

Seeking the Position of Hotel Door Attendant

SUMMARY

Extremely talented customer service professional with over twenty years

experience in customer service industry. Five years uniformed services at

the Forbes Travel Guide Five-Star Broadmoor Hotel in Colorado Springs, Co.

and several years exsperince in other quality hotels poviding quality guest

service within the guidelines specified by the hotel management.

QUALIFICATIONS

. Over 20 years of customerservice leadership

. Bell captain, Bellman and Doorman exsperince

. Great ability to communicate effectively

. Excellent interpersonal skills to deal effectively with all business

contacts

. Professional, neat and well groomed appearance adhering to standards

. Ability to work varied shifts to include weekends and holidays

. Excellent organizational skills to function effectively under time

constraints

. Ability to give attention to detail

. Remarkable and effective listening abilities and strong judgment

skills

. Strong ability to maintain physical stamina and proper mental attitude

to deal effectively with owners, guests, management, employees, and

outside contacts while working under pressure and meeting deadlines.

PROFESSIONAL EXPERIENCE

Chief Executive Officer

AMERICAN DECKS AB - Karlskoga, Sweden 2005 - 2010

. Founded start-up company specializing in Composite Decking Sales and

Construction

. Developed and implemented targeted strategic bussiness and marketing

plans

. Coordinated and managed construction projects.

Operations Executive

BRITISH AIRWAYS subsidiary - NORTH BOOK AB - Uddeholm, Sweden

2004 - 2005

. Managing British Airways customer service operations for Northern

Europe

. Provided outsourcing services to Nordic Link and Finnair in Sweden,

Denmark and Norway

. Enhanced operations and increased sales by while offering optimal

service

. Increased quality performance and productivity

. Managed cross training and motivating employees in a process of change

Call Center Manager

ECC AB - Nora Sweden

2003 - 2004

. Managed a 90 seat inbound and outbound customer Call Center

. Responcible for personnel, operations,quality and profitability

Call Center Represenitive, Consultant and Manager

TRANSCOM AB - Karlskoga Sweden 1995 - 2002

. Customer service representive handling inbound and outbound customer

calls

. Supervised and managed employees for the order fulfillment and

shipping

. As the CEO's consultant, coordinated and developed a corporate culture

. Designed and implemented employee incentive programs

. Coached managers on motivating and rewarding employees

. Produced and published the company's monthly newspaper

. Organized and coordinated special events and annual meetings

. Participated in development of quarterly and annually performance

appraisals

. Managed the administration customer service department

. Overseeing administration and operations of customer subscription

processes

. Managed assorted groups of sales representatives in sales and

marketing operations

. Assumed roles of Operations Manager and Key Account Manager

. As Senior Project Manager, founded and directed sales in six European

countries

. Coordinated and implemented inbound, outbound and fulfillment

departments

. Responsible for project scheduling, planning, measurement-and-

statistics and education

. As a consultant conducted a Telemarketing turnaround with a sales

staff of 140 employees

. Received the award "Employee of the Month" in April 1997

Head Coach

CHARLESWOOD WOLVES FOOTBALL - Karlskoga, Sweden 1992 - 1998

. Led the team to a career record of 47-5-0

. Structured and built a non-profit organization

. Developed and implemented marketing plan producing annual income of

150000SKr

. Received the Div II "Coach of the Year" Award in 1996.

Hotel Timeshare Verification Loan Officer

TAHOE BEACH & SKI CLUB - South Lake Tahoe, California

1990 - 1992

. Performed timeshare escrow, credit verification and approved mortgages

. Performed sales representative duties

Hotel Doorman

MARRIOTTS DESERT SPRINGS RESORT & SPA - Palm Desert, California

1988 - 1989

. Preformed uniformed Doorman services

. Greeting of ariving and departing guests

. Loading and unloading of customer luggage

. Orginizing Customers transportation needs

. Managed flow of traffic and valet parking

. Supervised parking attendants

Bellman, Doorman and Bell Captian

THE BROADMOOR HOTEL - Colorado Springs, Colorado 1985 - 1988

. Performed uniformed Bellmen and doorman services

. Supervising, scheduling coaching and training of new employees

. Receiving of guests and luggage showing them to their rooms

. Informed guests of hotel, services and local area

. Organized transportation, car rentals and other transport means for

clients

. Ordering and relaying client orders and deliveries

. Helping guests with their luggage when leaving the residence

Specialist E4

US ARMY - Ft. Hood, Texas

1982 - 1985

. Soldier, Squad Leader, Assistant Platoon Leader, Heavy Equipment

Instructor,

. Honorable Discharge, Awarded the "Good conduct medal and Army

Achievement Medals".

EDUCATIONAL BACKGROUND

. 1982 Wayzata High School, Wayzata, Minnesota

. 1984 Central Texas College - Killeen, Texas - Major:

Business

. 1985 Pikes Peak Community College - Colorado Springs,

Colorado - Major: Business

. 1995 CLL / Komvux SFI - Karlskoga, Sweden

. 1997 Leadership Course - Jennika Bernts AB

. 1998 Leadership Course - Ulf Henriksson

. 1998 Coaching Sales and Leadership Course - Krister

St nggren

. 2000 CLL / Komvux - Swedish / Business Economy - Karlskoga,

Sweden

. 2000 Management Leadership - Vendator Education - Karlskoga, Sweden

PERSONAL SUMMARY

I am a responsive, experienced motivator, known for my contagious

enthusiasm and commitment to teamwork. I take pride in my abilities to

clearly and honestly communicate ideas and information to peers,

managers, employees, and customers. I am most intrigued and inspired by

new challenges, and the opportunity to produce superior results.

Contact this candidate