Customer Service Plant Manager

*** **** **. *****

Riverside 951-***-****

California 92507 E-mail-Dbenware@a

tt.net phone

[951] 965-7086

Dana Benware

Work experience 08/07 to 01/10 Giant R.V. service Lake

Elsinore

. warranty repairs

. generator repairs

. aftermarket upgrade installations [suspension

etc,)

. mobile satellite installation, diagnostics,

repairs

. pre delivery inspections of new and used units

. chassis service

. air, hydraulic, electronic brake systems

. Welding and fabrication

. Bodywork/paint /color match/estimating

. forklift operation

. cabinetry repair/installation

. finish carpentry

. flooring/carpeting

. electronic diagnostics and repairs

. computerized leveling systems diagnostics and

repairs

. power distribution diagnostics, repairs,replacement

. shop equipment service and repairs

. building maintenance and repair

Work experience 08/06 to 08/07 R.V. Super Center Temecula Ca.

warranty repairs

chassis service

hitch installation

suspension upgrades

air, hydraulic, electronic, brake systems

P.D.I [pre delivery inspection] new & used units

forklift operation and service

flooring/carpeting

cabinetry repairs/installations

plumbing waste/fresh water systems

mobile satellite installation

diagnostic and repairs of electronic systems

power distribution centers repairs & replacement

company equipment service and repairs(compressors,

lifts)

shop building repairs (rollup doors,lighting,

plumbing etc.)

Work experience 2000 to 5/06 Fleetwood Service Riverside Ca.

Technical service representative

R.V.I.A. certified technician

Welding and fabrication

electronic diagnostics and repairs

computerized leveling system, installation,

diagnostics, repairs

electrical systems 12 volt-120 A.C.

Major chassis repair

Slide out specialist

extensive travel for service and training

R&D projects

service & repairs fresh and waste water systems

major coach structure repairs

flooring /carpet

cabinetry/finish carpentry

forklift /overhead crane operation

service and repairs of company equipment,(cranes

,lifts, etc.)

building maintenance and repair

equipment installation (paint booths, vacuum tables

etc.)

Work experience 1997 to 2000 Mcneilus Truck and Manufacturing

Colton Ca.

Service / production / plant manager

Working with some of the largest ready mix

companies throughout western united states along

with the customer concerns of independent owner

operators

service connection between customers and sales

department to resolve any customer concerns after

the sale

Service of new and older mixing truck fleets

Customer service calls

Increased production while lowering overtime

O.S.H.A. and hazmat documentation

Company vehicle,equipment and building maintenance

overhead crane,driving loading crane,forklift

operation

hydraulic systems diagnostics and repairs

Work experience 1995 to 1996 Fleet Painting Service Redlands

Ca.

Shop Foreman

Customer service representative

Direct contact between customer and insurance

companies

Direct contact with customers for any post repair

dispute resolution

Custom work (street rods, show cars, race cars

)

Quality control

Supervise collision and refinish technicians

Order parts and supplies

O.H.S.A. and air quality V.O.C. documentation

Work experience 1992 to 1995 Precision Auto Body Riverside

Ca.

Shop Foreman / Estimator / Customer Service

Representative

Computerized estimating

Shop link between customer and insurance companies

Shop representative for all customer repair

concerns

Parts and material ordering

All O.H.S.A. and state V.O.C. record keeping

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