Manager Customer Service
Resume:
FRANK B. JEDRZEJCZYK
Trenton, New Jersey 08610-6201
HP 609-***-****/CP 609-***-****
*********@*****.***
PROFESSIONAL EXPERIENCE:
Operations Clerk/Quality Control
4/10 - 8/10
US Dept. of Commerce
Census Bureau
16 West Front Street
Trenton, NJ
Quality checked all incoming data received from the enumerators in the
field. in accordance with Census Bureau guidelines. Prepared labels, maps,
and add sheets by use of the computer and high speed printer. Assembled and
quality checked enumerator binders for the actual field work. Established a
system to keep track of incoming data to provide daily project status for
the local Census manager. Helped establish a records retention facility to
easily access all project binders and data. Assisted office stock clerk
when needed.
Recruiting/Scheduling Clerk
12/09 - 4/10
US Dept. of Commerce
Census Bureau
16 West Front Street
Trenton, NJ
Assisting with the recruiting and scheduling of possible candidates as
enumerators for the 2010 census, Filing, data entry and preparing testing
folders were part of my responsibility.
Enumerator/Quality Control 5/09 - 6/09
US Dept. of Commerce
Census Bureau
16 West Front Street
Trenton, NJ
Temporary 8 week assignment. Responsible for updating mailing addresses
and GPS coordinates for 2010 census. Used handheld computers for this
purpose. Checked accuracy of data provided by staff enumerators.
FRANK B. JEDRZEJCZYK
1927 South Clinton Avenue
Trenton, New Jersey 08610-6201
HP 609-***-****/CP 609-***-****
*********@*****.***
Customer Service Roadside Assistance 3/06 -5/06
AAA Auto Club
Robbinsville, NJ
This was a part time seasonal assignment. Assisted motorists with tow and
limited repair work by plotting their location and dispatching service
vehicles.
Manager of Documentation 2/04 -2/05
Research Pharmaceutical Services, Inc.
610 West Germantown Pike, Suite 200
Plymouth Meeting, PA 19462
Contractor for Pharmos a small biotechnology firm (Pharmos) in support of
special projects concerning document management.
Assist the Vice President of Clinical and Regulatory Affairs with the
implementation of project plans concerning the establishment of on-site and
off-site archives.
Write Standard Operating Procedures (SOPs) for control of documentation
within the archives.
Write proposals for acquisition of archive equipment and security systems
for access control.
Contact and supervise vendors for archive security modifications.
Traveled as an auditor of clinical studies concerning investigator packages
and proper archiving procedures.
Participated in meetings with consultants as an advisor for archiving and
electronic submissions.
Senior Manager Electronic Documentation Archives and Records
Covance 7/94 - 3/03
210 Carnegie Center
Princeton, NJ 08540
Present title due to promotion and increased responsibilities. Previous
title was Manager Regulatory Documentation and Consultancy.
Supervised, trained, and scheduled workloads for up to a permanent and
temporary staff of 8.
Wrote performance review on personnel supervised.
Maintain an on site archive facility with a capacity of over 50,000 patient
files and up to 3,000 bound volumes of various NDAs, INDs, and CTRs.
Insured proper security and controls concerning the storage and
disbursement of archived documentation in accordance with Standard
Operating Procedures (SOPs).
Managed the off-site archiving of 20,000+ banker boxes of company files by
insuring the implementation of proper procedures and controls for
quick retrieval and loss prevention. During my tenure there was never a
loss of files.
Developed written guidelines and SOPs to insure the integrity and
continuity of the operation.
Performed client tours of Archive and Electronic Document Center to sell
the company's support capabilities.
FRANK B. JEDRZEJCZYK
1927 South Clinton Avenue
Trenton, New Jersey 08610-6201
HP 609-***-****/CP 609-***-****
*********@*****.***
Coordinated and administered assignments to the Archives and Electronic
Document Center for the timely completions of large multi-volume scan
and print projects for clients and FDA.
Managed the Electronic Document Center operation in regard to work
prioritization, quality checks, scanning, and document assembly. This is a
high production document center with a daily out put of up to 58,000 pages
in an eight hour shift.
Systems administrator for a small network of scanners in support of
electronic preparation of documentation by use of Documentum and
CoreDossier. Conducted electronic file management by use of back ups to
insure sufficient hard drive space for digital file transfers and PDF
conversions. Coordinator for any major repairs and software updates for
the Docutech concerning FDA validation issues.
Supported proposal activity as a project team member at client meetings.
Called upon to give time and cost estimates for contractual purposes.
Monitored budgets to stay within cost parameters of various projects.
Developed strategies for organizing and preparing NDA documentation.
Coordinated logistical support in the final preparation, printing, and
assembly. I liaised with print vendors for support on large projects.
Prepared monthly activity reports and annual project reviews for the
Regulatory Director of Operations.
Records Retention Warehouse Supervisor
Thomas Cook Co.
6/89 - 5/94
3 Independence Way
Princeton, NJ 08540
Responsible for the integrity of operation, safety, and security of a
16,000 square foot record retention facility plus shipping and receiving
operation.
Supervised up to five people to ascertain their productivity.
Prioritized and distributed work assignments to insure on time delivery of
files.
Responsible for monthly inventories and prepared monthly status reports.
Complied with established company file destruction schedule by preparing
and insuring the destruction of files.
Ordered operational supplies and initiated work orders for building and
equipment repairs.
Trained employees on work, safety, and security procedures.
Prepared weekly activity reports.
MILITARY:
Operations Officer/Security Inspector
8/74 -8/78
Captain
United States Air Force
Honorably Discharged
Planning and coordinating military police escorts for foreign dignitaries
from Andrews AFB to Washington, D.C.
Security Inspector for Air Force Communication Command Inspector General
Staff. Traveled worldwide to check compliance concerning physical and
administrative security on USAF communication sites.
For excellent work during my tenure, I received the Air Force Commendation
Medal.
FRANK B. JEDRZEJCZYK
1927 South Clinton Avenue
Trenton, New Jersey 08610-6201
HP 609-***-****/CP 609-***-****
*********@*****.***
EDUCATION:
Norwich University, Northfield, VT., BA, History. 1974
Rutgers University, Warehouse Managers Course. 1986
Padgett Thompson, Filing and Records Management. 1992
Thomas Cook Co., Front-line Leadership Course. 1992
Corning Bessalaar Inc., Effective Communications
and Quality Courses. 1995
Corning Bessalaar Inc., Zenger Miller Leadership 2000. 1996
Computer Courses: WordPerfect (Basic), Microsoft
Word (Basic and Intermediate), Excel (Basic), Power
Point (Basic), Outlook, Lotus Organizer, Lotus Notes. 1998
Windows 95, Mercer County Community College. 1998
Experienced with Windows 98, NT, ME, and XP.
Xerox Docutech (6135) Training. 1999
Covance Inc., Basic Documentum and Core Dossier. 2002
Covance Inc., Diversity and EEO Courses. 2003
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