Quality Assurance Manager
Resume:
Louis Anagnostopoulos
**** * ****** ****** *******, IL 60630
*****.***************@*****.***
PROFILE
Dedicated professional with background knowledge of the computing and
hospitality industry, with over 7 years experience encompassing various
facets of web-based application development. Currently seeking an Internet-
related position to apply existing skills and expertise to achieve company
goals.
KEY COMPETENCIES
. Diverse experiences, having filled various roles from Quality Assurance
to Support, Technical Editor, Junior Developer, Freelancer, and Co-
founder of a software development boutique.
. Develop, coordinate, and facilitate projects from stage of concept to
full implementation, covering full product development life cycle,
including requirements analysis and specification, graphic user interface
and database design, testing and quality assurance, deployment with
documentation.
. Work well independently and within team-based environments.
. Communicate effectively with diverse populations in written and verbal
formats.
TECHNICAL SKILLS BY APPLICATION
Platforms:
Microsoft Windows
Management Software:
Microsoft Visual Studio, SQL Server Management Studio, IIS, Microsoft
Office Suite, Cold Fusion Studio, MS FrontPage, Visual SourceSafe
Internet Technologies:
ASP.NET, ADO.NET, C#, SQL, AJAX, XML, HTML, CSS, JavaScript, DHTML, Active
Server Pages, Cold Fusion, Java
Databases:
SQL Server 2005/2000/7.0/6.5, MS Access
Google Solutions:
Adsense, Adwords, Analytics, Checkout
AREAS OF EXPERTISE
Management - includes project definition, coordination, troubleshooting,
and on-time delivery. Inspire teams to excel by personal commitment to
quality.
Customer Relations - well-developed communication skills, demonstrated
through interaction with individuals of all backgrounds, concisely written
business documents, training and presentation skills.
Ongoing Development - continuously researching and prototyping new Web
technologies and techniques to realize benefits of the latest innovations
and provide highest quality products.
EXPERIENCE
Santorini Restaurant, Chicago, Illinois May 2005 -
June 2010
Evening Manager
Initially hired as a waiter and promoted to Evening Manager April 2007. As
an Evening Manager, was responsible for the operation and management of a
15 member staff consisting of waiters and busboys. Responsibilities also
included the scheduling and seating of 100-300 customers on any given
night, assuring quality service and customer satisfaction. In charge of
planning and organizing reservations that dealt with the special events of
larger groups. Handled advertising for the restaurant, via print and
online. Developed the web site for the restaurant, enabling online
reservations and analysis of the web site statistics, increasing web
traffic by 60%.
. Established an online presence and attracted local and national
clients.
. Managed online reservations and analyzed web traffic.
. Handled advertising needs of the restaurant via print or online PPC
and referrals.
. Able to effectively communicate with wide a range of clients and
coworkers.
Aylo Inc., Chicago, Illinois April 1999 -
February 2003
Co-Founder
Partnered with a fellow developer and incorporated Aylo Inc., a software
developer boutique. Designed and developed customized intranets /
extranets for clients seeking to outsource their development. Worked
closely with customers during initial needs assessment, build consensus
using visual prototypes, and follow up to ensure satisfaction. Developed
and packaged various web tools / utilities and marketed for retail.
. Determined and translated customer expectations into precise
specifications for development team in order to clarify project
deliverables, define schedule, and assign tasks.
. Implemented Web-based project management tools to coordinate the
activities of a distributed team and present real-time progress
reports to clients.
. Developed and matured the flagship software product FusionChat, a chat
software solution for Cold Fusion developers. Handled packaging,
marketing, order processing and remotely installing such software
products to customers. Offered additional consulting services to
integrate retail software to existing web sites.
Distributed Bits, Chicago, Illinois January 1998
- November 1998
Junior Developer
Followed the lead of the Senior Developers for the creation of the
ResponseNow e-mail call center application. Initially hired as a tester in
the QA department, scheduling builds and testing the integrity of the
software. Fixed minor bugs and assured the development of any new
functionality of the Senior Developers.
. Introduced to all phases of the project development cycle.
. Compiled and archived weekly builds of the Senior Developers.
. Worked with the Technical Editor to ensure the integrity of the manual
and software.
. Corrected minor bugs between the weekly builds.
EDUCATION
University of Illinois at Chicago, Chicago, Illinois
2005
Computer Engineering
Freelance Gallery: www.SantoriniChicago.com, www.ChicagoSegwayTour.com,
www.AdamsElevator.com, www.TempoCafeChicago.com
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