Project Manager Customer Service

Tamara E. Moore

*** ***** **** *** *******, CA 90221 323-***-****/310-***-****

*************@*****.***

PROFILE

Goal-directed, results-oriented professional with a diverse background and

education. Skilled communicator persuasive and adaptable. Self-motivated

with high energy, initiative, and focus. Keen insight into the needs and

views of others, able to listen and identify issues or problem areas and

form innovative solutions. Professional, personable, and articulate in

presentation.

EDUCATION, CERTIFICATIONS & PROFESSIONAL ASSOCIATIONS

. National University, Fresno, CA 2003

Master of Business Administration, Human Resource

. California State University Fresno, Fresno, CA 1998

Bachelor of Science, Health Science

. Teaching Credential 2007

. Project Management (Associate Certificate) 2008

. Society for Human Resource Professional (Member) 2008

. University of California, Los Angeles 2010

HR SKILLS

. Labor Relations Skills: Negotiations, MOU, Contracts

. Project Development; Grant Writing

. Benefits/Payroll/Employee Relations

. Training and Development (Compliance, Sexual Harassment)

. Policies & Procedures; State, Local, Federal (FMLA, EEO)

. Organizational Behavior

. HRIS: PeopleSoft; Cognos, SAP(IP)

. MS Office: Word, Excel, Access, Visio, Project, PowerPoint

EXPERIENCE

California institute for nursing & health care 08/09-

Present

Southern California, Project Coordinator

Primary responsibility for coordinating and performing functional

activities

Administrative operations of the (CINHC) in the Southern California area

Ensures compliance by performing routine and comprehensive administrative

Support various project leaders for CINHC's programs and meetings

Assist in the grant writing process, compiling policy & procedures

Southern California ROC 03/09-Present

Adjunct Faculty-Health Science

Instruct adult students in allied health courses; medical billing & coding

Teach with emphasis on both compliance and regulatory activities within the

healthcare industry Acted as mentor, counselor to those wishing to pursuer

careers in the allied health fields

Give grades based on student performance and knowledge, subject matter,

content of course

KAISER PERMANENTE MEDICAL CENTER. 07/06 - 02/09

Project Manager-HR

Implementing and managing the HR Attendance Program for over 2,800

employees

Worked in a medical center that holds; 308 licensed beds, CB unit, and nine

contracts

Provide support in a Labor Management Partnership/environment

Work with department budgets to assure metrics is met; forecast possible

Registry use

Facilitate on the complexities of, corrective action, and terminations

where appropriate

Develop and present statistical reports to ensure target margins are met

within guidelines

Assist management on appropriate next steps to ensure compliance with leave

laws

Ensure cost-effective project management, analytical support, and technical

expertise

KAISER PERMANENTE MEDICAL CENTER 06/06 - 06/07

Project Manager-Accreditation & Licensing

Leads and provides technical leadership to projects

Develops project plans, which identify key issues, problems, approaches,

performance metrics

Act as key stakeholder for regulatory practices: JCAHO, NCQA, DHS and other

agencies

Provides guidance to team on performance and productivity issues

Motivates team members and facilitates team meetings

Cultivates and reinforces appropriate group values, norms and behaviors

Makes formal presentations to various senior level audiences

Maintain the policy and procedure database to assure revisions and

regulatory requirements

KAISER PERMENENTE MEDICAL CENTER 07/98-02/05

Quality Analyst

Supervised the daily Quality activities of support staff

Ensuring timely and accurate data collection; follow up of issues and

quality of work

Trained staff to ensure department competency

Coordinates and facilitates staff support to various committees such as

quality accreditation Agenda preparation, taking minutes and other

administrative function

Provided reports based on accurate data collection to identify trends and

monitor issues. Developed, implemented, and monitored quality departments'

policies and procedures

Assisted in developing and revising QA monitors to meet

accreditation/regulatory standards.

Quality Group Homes, Inc 02/06 - 06/06

Group Counselor

Monitored and ensured security, safety, health/housekeeping standards

Observed signs of Emotional and physical illness; emergency referrals as

needed,

Provide counseling/guidance on an individual and/or group setting for

clients,

Supervise all activities involving minors,

Assists in developing, implementing and evaluating individual and group

activities,

Translated (oral/written) as required to serve agency needs (briefing &

logging).

Madera County Dept of Social Services 2/05 - 02/06

Personnel Analyst

Compiling and analyzing data and makings recommendations on policy and

procedures Participated in Administrative hearings as a lead and trained

staff as assigned.

Recruitment activities including sourcing, interviewing, and placement

examinations.

Managed outreach events for a diverse workforce in compliance to

organizational goals.

Assisted with; job classifications, pay surveys, job audits, development

and job enrichments Handles payroll for all employees;

revise/update/correct as needed.

Assisted with labor relations activities, handling grievances and

negotiations

Conducted investigations for Title VII charges by State and Federal

agencies

Responsible for assessing training and development needs

Participated in training program development regarding a variety of topics

Reedley CollegE 08/04 - 12/04

Instructor: Medical Terminology (Adjunct)

Instructed adult students in medical terminology

Acted as mentor, counselor to those wishing to pursuer careers in the

allied health fields

Gave grades based on student performance and knowledge, based on subject

matter

AETNA US HEALTHCARE 07/97-09/98

Customer Service Professional

Provided professional service to physicians at all times

Answered questions and resolved issues based on phone calls and/or letters

from physicians Explained health benefits and assisted in accessing care

Worked independently and in partnership with others to meet and exceed

physician expectations

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