Customer Service Quality Control

Emily Ramirez

***** ***** **. *******, ** *****

Cell: 562-***-****

**********@*****.***

Objective: To obtain a position where I may utilize and grow my experience and knowledge to assist the

company in reaching their goals.

Skills

Data Entry 10-key

Customer service Marketing

Money transaction Visual display

Experienced in the following systems: Microsoft Word, Excel and PowerPoint

Experience

Home Depot Center August 2008-Present

Ticket Sales

Duties include but are not limited to the following:

Answering phones in a professional manner

Providing excellent customer service

Greeting Guest upon arrival

Processing tickets

Cashier

Adecco/Google October 2006-May 2008

Quality Control

Duties included but were not limited to the following:

Verifying quality of scanned books met expectations

Marking images accordingly

Training new and/or retraining current employees

Worked on special projects

The Children’s Place September 2002 -May 2008

Sale Associate/Marketing

Duties included but were not limited to the following:

Answered phones in a professional manner

Cashier

Providing excellent customer service

Marketing

Changed and created visual displays/mannequins as needed

Opened a new store

Adecco/Long Beach Memorial Hospital June 2007-August 2007

Accounts Payable Department

Duties included but were not limited to the following:

Answering phones

Providing excellent customer service

Data entry

Scanning and filing documents

Distributing checks in/out office

Handling incoming mail

Other general front office duties as assigned

Education

Golden State Baptist College Major: General-Bachelor Degree

Gethsemane Baptist Christian School Major: General-Diploma

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