High School Technical Support

Location:

Posted:

August 26, 2010

Andrew Castro P: 973-***-****

Dover, NJ 07801 Email: ************@*****.***

OBJECTIVE To obtain a position with an IT department and be

an effective member assisting users.

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TECHNICAL Platforms: Windows 98, Windows XP, Windows Vista

Software: Microsoft Word, Microsoft Excel, Microsoft Power

Point, Microsoft Outlook, and

Internet Explorer

IT Certifications: In progress

PROFESSIONAL Enablx, Randolph, NJ 11/2008 - 05/2009

EXPERIENCE Tech Support/Parts Rep

. Providing technical support to customers for Rheem Water

Heating

. Inserting data into the Rheem database

. Keeping track of inventory and processing part orders.

Samsung Electronics America, Mt. Arlington 04/2008 -

11/2008

Technical Support Rep

. Provide tier 1 tech support.

. Acquired knowledge of SAP database.

. Authorizing and processing warranty, payment, exchange issues, and UPS

claims, data entry, collecting fees from customers.

Wachovia Bank, Morristown, NJ

02/2007 - 04/2008

Roving Teller

. Processed transactions on ARGO and MAINFRAME databases.

. Assisted customer regarding their products, such as lost

debit cards, checks, statements, and overdraft fees.

. Sold company products such as Money Markets, Checking/Saving accounts,

CD's, and credit cards.

EDUCATION New Horizons Computer Learning Center, Iselin, NJ

A+ and Net+ Certifications

County College of Morris, Randolph, NJ

Computer Science

Dover High School, Dover, NJ

High School Diploma