telichia duncan
**** *** ***** ***** ( Laplace, la ( 70068
*********@***.*** 504-***-**** (504-***-****
SUMMARY OF QUALIFICATIONS
Possess excellent organizational, communication and decision-making
abilities.
Strong computer skills with experience using Microsoft Excel, Word,
Outlook, Galaxy and LightSpeed.
Ability to multi-task while remaining self-motivated and adaptable to
change.
Experience
Receptionist/Private Care Assistant
January 2009 - June 2010 The Atrium at Lafreniere Park Metairie,
LA
* Answered telephone, greeted residents/visitors and distributed incoming
mail.
* Administered and prepared weekly/daily medication, in addition,
monitored daily diet regimen. Provided assistance with personal hygiene
and dressing.
Front Desk Agent
January 2008 - August 2008 Sheraton New Orleans New Orleans, LA
* Registered guests; verify identification, address, and credit
information.
* Processed payments for guest accounts both at time of registration and
at check out.
* Maintained a house bank, made deposits and accurate reporting of
receipts daily.
* Operated switchboard directing incoming and outgoing calls
accordingly.
Target Corporation April 2001 - January 2008 Minneapolis, MN
Home Decor/Automotive/Home Improvement Team Leader (July 2007 - January
2008)
Multi-Channel Guest Relationship Specialist (September 2006 - January
2007)
Merchandise Process Administrator (June 2005 - September 2006)
Guest Relationship Guest Connect Subject Matter Expert (February 2002 -
June 2005)
Senior Credit Advisor (April 2001 - January 2002)
* Delegated duties to the Hardlines sales floor team throughout shift.
Generated reports to set up and take down of Temporary Price Cuts and
weekly ads labels, signage and sales planners.
* Assisted guests via e-mail, letter and phone contacts, with a wide range
of issues, both within strict policies and guidelines and by applying
creative solution seeking.
* Developed relationships with partners and team members throughout the
company, including stores, buying and merchandising pyramids, district
offices and vendors.
* Administered input of data into the content management system, using data
from production information sheets, spec sheets, vendor samples and
sample center data.
* Performed daily item maintenance on new and existing items such as:
cost/retail changes, updating Universal Product Codes and/or manufacturer
style numbers and updating item descriptions.
* Problem solved, designed, tested, coached and supported entire Target
Guest Relations department during Guest Connect implementation to ensure
ease of system transition for team members and leadership.
References Available Upon Request