Customer Data Entry
Resume:
Angela Y. Parham
Richmond, VA 23294
804-***-**** (Home)
804-***-**** (Cell)
***********@*******.***
Experience
Capital One - Clerical Associate III (Credit Bureau Research) - 05/02-02/09
Responded to written correspondence from customer's regarding credit issues,
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such as updating social security number's, change names, credit fees, send
statements, and faxes to customer's upon request.
• Sent updated information to various credit bureaus, such as Equifax, TransUnion,
and Experian.
• Researched accounts to ensure appropriate action is being taken.
• Received phone calls from customer's and credit bureaus.
• Worked escalated and bankruptcy cases.
• Processed auto loans.
Capital One - Clerical Associate II (Cross Sell) - 04/01-05/02
Read correspondence.
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• Debited customer's accounts.
• Read correspondence.Debit customer's accounts. Sent out letter's to customer's
regarding Capital One's business partners.
Capital Associate II (Payment Investigations) - 08/00-04/01
Read correspondence to determine if case needs to be assigned to an encoder
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or researcher.
Put temporary credits on accounts.
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Credited finance charge and update past due history.
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Requested check copies.
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Contacted financial institutions.
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Sent adjustments to banks to retain money.
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Researched accounts.
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Contacted customer's regarding accounts.
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Capital One (General Correspondence) - Capital One - 06/99-08/00
Assisted with training new employees
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• Responded to written correspondence from customer's regarding account
information, such as updating customer's social security numbers, name
changes, credit fees, close accounts, provide information regarding Capital One's
policies and contact customer's.
Rehabilitative Services and Vocational Placement (Office Service
Assistant/Receptionist) - 09/97-05/99
• Opened, sorted, and distributed incoming mail.
• Collected, sealed, and metered outgoing mail.
• Set up new files.
• Filed information.
• Acted as relief receptionist, answering multi-line phone and routing messages,
and scheduling meetings for case managers.
• Typed various correspondences.
• Trained new employees.
Related Skills
Files System Management, Data Entry, Professional keyboarding, multi-line phone,
knowledge of various systems such as: Casper, Re-Cap, Tsys, Cold, Cocoa, E-Oscar,
Prophit, Windows XP, Power Point, MS Word, Excel, Internet Research, and Credit
Browser.
Education
Bryant and Stratton College
Human Resource Specialist
2009-Present
J. Sargeant Reynolds Community College
Richmond,VA
Administrative Support Technology/
Legal Office Technology
2000-2003
Virginia State University
Petersburg, VA
Criminal Justice
1991-1993
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