Customer Service Manager
Resume:
Veronica Vasquez
Shallowater, Texas 79363
Objective
I am seeking a position with a well-established company where my years of experience will
contribute to the company and further my career.
Work Experience
2008 to 2010 - Gander Mountain, 4006 West Loop 289, Lubbock, Texas 79407
Fishing Department Lead Associate. Duties include but are not limited to:
• Assisted in store operations including; price changes, setting ads, merchandising,
freight process and set up of the department
• Write schedules for department associates.
• Supervised the placement of quarterly apparel sets
• Supervise 6 associates
• Monitored planogram life cycle
• Designed and set apparel displays
• Write performance evaluations for department associates
• Place special orders with vendors
2007 - 2008 - Mervyns, 6002 Slide Road, Lubbock, Texas 79414
Department Supervisor of Support (HR)
• Responsible for overseeing store operations in the absence of the operations
manager
• In charge of all office functions including cash office and all HR issues
• Responsible for the ordering and inventory of store consumable products
• Supervise all full and part time employees
• In charge of hiring and training all new associates
• Responsible for staffing all departments (80+)
• In charge of the opening and closing of the store
• Assisted in store operations including; markdowns, price changes, setting ads,
merchandising and freight process
2006 - 2007 - Mervyns, 6002 Slide Road, Lubbock, Texas 79414
Men’s Customer Service Associate
• Assisted department supervisor in: freight process, price changes merchandising and
set up of the department
• Supervised and trained new associates
• Provided quick efficient check out
• Assisted customers with opening new accounts and closing existing accounts
2005 - 2006 - Sears, 6002 Slide Road, Lubbock, Texas 79414
Cashier
• Responsible for quick efficient check out
• Assisted customers with opening new accounts and closing existing accounts
• Counted down registers
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