Customer Service Quality Assurance

Thaddieus J. Rose

Houston, Texas *****

Phone: 281-***-****

EDUCATION: Texas Southern University: August 1997 to May 2001

PROFESSIONAL EXPERIENCE:

CORNERSTONE HARDWARE, Houston, Texas Jul. 2006-

July 2009

Transportation and Warehouse Assistant

. Coordinate and develop scheduled routes for company commercial drivers

for quick and efficient customer product drop offs

. Pull Pick Tickets, compile and double check accuracy once the order is

completed with the requested store merchandise for customer orders

. Load and deliver commercial customer orders via freight to the

appropriate new home construction site

. Organize stockroom/warehouse materials in appropriate locations by

relocating pallets and overstocked equipment to a generalized location

. Restock new inventory items, clean and maintain a safe workspace

. Travel to local trade shows to aid in developing consumer sales as well

as trade show and in store demos.

COMCAST CABLE COMMUNICATIONS, Atlanta Georgia and Lanham, Maryland

Jan. 2005- Mar. 2006

Field Audit Technician

. Validate active cable, phone and wireless data to physical drops in the

field and disconnect drops unauthorized per billing system.

. Knock on resident's doors indicating audit has led to disconnect, and

attempt to sell services to those residents identified with an

unauthorized drop.

. Perform Quality Control inspections, Assist with "Sweep Audit" campaigns,

and mail or deliver a series of letters to unauthorized residences

indicating that cable theft is a crime.

. Complete and submit all paperwork accurately and document audited data in

the event of an investigation.

HOUSTON COMMUNITY CALL CENTER, Houston, Texas Nov.

2003 - Jan. 2005

Customer Service Representative

. Received incoming customer calls and provided customer service by

responding to customer relation inquiries, processing applications,

addressing concerns, and resolving complaints tactfully and

efficiently.

. Was responsible for inputting personal customer profile data

information into the system as well as updating and maintaining

corrections and changes to customer records.

. Processed platinum credit card applicants and assisted in the approval

process, as well as acted as a liaison between consumer and management.

DBD ENTERTAINMENT AND DESIGN, INC, Houston, Texas Oct.

2000 - Nov. 2003

Shipping/Receiving Clerk

. Exercised comprehensive knowledge of production process from vendor

selection through delivery and maintained familiarity with graphics

services, pre-press, print, and direct mail capabilities/equipment.

. Ensured that shipping, receiving, and inventory procedures complied

with directives specified by corporate policies and were performed in

accordance with requirements specified by departmental regulations.

. Provided physical assembly of mass-produced shipments for delivery to

clients and performed Quality Assurance checks to ensure that all

printed materials were integrated as ordered with all necessary

accompanying documentation.

. Maintained productive and ongoing relationships with outside accounts and

internal departments by effectively disseminating information and

functioning in a liaison-type capacity.

. Provided customer service by responding to inquiries, fulfilling

requests, addressing concerns, and resolving complaints tactfully and

efficiently.

. Maintained company order logs, accounts payable/accounts receivable

files, and various types of inventory records.

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