Customer Service Sales Representative
Resume:
Leonard Gibson
South Amboy, NJ 08879
********@*********.***
OBJECTIVE
COMPUTER OPERATOR/ Network Specialist
Maintaining Various Networks and Workstations, Printers, Fax
Machines, Scanners.Monitors
PROFILE
Knowledge of MS-DOS, Microsoft Windows, Microsoft Word,
Microsoft Excel, and Microsoft Outlook, Powerpoint, Filemaker
PRO. Lotus Notes. Windows 2000, Windows XP, Windows 98SE
Red Hat Linux
Knowledge of PC setup and installation, as well as various
peripherals, data entry, and file updating.
Knowledge of PC repair and trouble shooting
Experienced in Multiple User software for Networks
Experienced in Network Security and Network Backup and Recovery
Knowledge of Remote Operations and Purchasing Equipment
Experienced in system-operations training, collections, and
customer service.
EMPLOYMENT
Connaught Group, New York City, NY 1987-Presen
t
Senior Help Desk Technician
Responsible for 300 plus Sales Representatives and Senior
Management
Provide Technical assistance in trouble shooting Laptop sand
Desktops for Wireless and Lan Connections. Internet connections
and resolving conflicts with equipment.
Provide assistance with Application created in FileMaker PRO
exclusively for client base .
Establish desktop remote assistance for Users across the United.
Responsible for Asset Management for Hardware and Software for
entire Staff
Negotiate Purchasing and Site License Contracts
Maintained Inventory off all hardware and Software
Federal Express, New York City, NY 1989-1997
Customer Service Sales Representative
Trained staff and customers in computer-system setup and
operations.
Provide clients with information on using Federal Express
Services via the Internet or hardware
Opened Client accounts and provide tracking information via
Federal Express Scanning Software
Office Depot, New Brunswick, NJ 1997-1997
Copy Clerk, Sales Representative
Provide assistance for Users with information on how to use the
copiers for print quality,
Delegated Print Jobs and Prepared Document creation and met
deadline ready time for clients
Assisted in training and supervising staff in all operations
Reviewed all Computers that were returned to Office Depot for
evaluation
Kinko's, NY 1997-1999
Prepared all overnight Jobs for Staff in the morning
Printed all Job on the Xerox Docuprint Printers and
Raster Files
Prepared Binding, Coiling for Book Ends, Lamination
and Paper Cuts
Converted Files from Floppy / CD or Backup Disk to a
PDF File
Collated Multiple Jobs packaged finished Job as
requested
Assisted customers with information on the best way
to approach a printer job at kinko's
Removed paper jams and added toners to all copiers in
location
Assisted in resolving printing issues for Desktop
Support
Sold Paper, Supplies and Accessories
Provided Evening and Overnight Coverage for several
locations throughout NY and New Jersey
EDUCATION
Lamar University, Beaumont, TX 1977-1979
Major: Marketing
Courses included business math, marketing, communications, and
human relations.
Computer Science
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