Customer Service Representative

Danielle R. Green

*** ****** **** ** *** *A • Owings Mills, Maryland 21117

443-***-**** • ********.*******@*****.***

Objective

To obtain a position as an entry-level human services worker by taking the management and leadership

skills learned in the classroom and applying them to a professional work environment.

Education

Stevenson University Stevenson, MD May 2010

Bachelor of Science, Human Services Administration GPA 3.4

R elevant Experience

KidsPeace Baltimore, MD August 2009 – May 2010

Volunteer/Intern

• Work in conjunction with KidsPeace, Baltimore City Department of Social Services

and Kennedy K r ieger in t ransitioning 38 children from group homes to therapeutic

foster care

• Research the bio-psycho-social needs of each child and pair them with community

activities that can help decrease t rauma during the t ransition process

• Create a twelve-month timeline for the program; detailing the specific steps needed

i n shifting these children to a new therapeutic foster home as efficient and effective

as possible

Stevenson University Wellness Center Stevenson, MD January 2009 – May 2009

Internship

• Coordinate National Alcohol Screening Day for the entire student body, faculty, and

s taff of Stevenson University

• Collaborate with outside vendors, such as Baltimore County Police Department and

Baltimore County Department of Health Bureau of Substance Abuse, to help

sponsor NASD

• Analyzed data from surveys taken by students and faculty pertaining to their

awareness of responsible drinking behaviors

• Compiled all of the research and reported the results

• Re-evaluated the pros and cons of the event this year in order to better next year’s

N ASD

Other Experience

PHH Arval Customer Service Representative November 2008-present

Cosi Cashier July 2006-October 2008

Achievements/Honors

Kappa Theta Epsilon Internship Honor Society Spring 2009

Tau Upsilon Alpha National Honor Society for Human Services Spring 2009

Human Services Club Vice President (Community Services) Fall 2008 – Spring 2010

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