Quality Assurance Customer

Danna L. Jordan

Human Resources & Recruiting Professional

404-***-**** ? ************@*****.***

PROFESSIONAL SUMMARY

Motivated, dedicated professional with proven communication, leadership,

and organizational skills and over 6 years of experience including full-

cycle recruiting, HR functions, and analysis.

AREAS OF EXPERTISE

Recruitment & Retention Creative Sourcing

Strategies

Relationship Management Benefits/Payroll

Education

Employee Coaching Training & Presentations

Business Development Disciplinary Procedures

EDUCATION

BS, Psychology, Howard University (May 2001)

EXPERIENCE

VOLT Atlanta, GA 2008 -

Present

Technical Recruiter

. Utilize full gamut of recruiting skills and sources including proprietary

database, various job boards, internet searches, referrals, university

placement offices, networking sites, and cold-calls to fill key

positions.

. Formulate, negotiate, and close offers with candidates.

. Handle skill assessments, performance evaluations, and disciplinary

actions as necessary

. Presently exclusively assigned to recruit IT professionals for Wells

Fargo/Wachovia

. Educate candidates on payroll administration, benefit options, company

EEOC policy, and best practices

. Represent company in unemployment hearings

. Analyze results of recruiting efforts including metrics, determining the

best approach for each customer

. Proactively conduct research and investigate new ideas to create

innovative sourcing strategies.

. Strong focus on sourcing passive candidates through networking, cold

calling, complex internet searches and research.

. Recruited and placed a variety of contract Technical and Engineering

personnel such as Programmer Analysts, Software Engineers, Business

Analysts, Electrical Engineers, Quality Engineers, and Technical Support

Specialists in several industries including IT, Aerospace, Nuclear,

Manufacturing, Government, and Financial

. Furthered business development efforts through gaining essential client

information from candidates

. Engage hiring managers in qualifying dialogues to ensure needs are well

understood

. Consistently correspond with clients, solidifying relationships

. Provide support to Business Development Leaders

Accomplishments

. Placed high level software Developer with Fortune 500 company Microsoft

within first week of employment

. Ensured simultaneous coverage on over 20 job requisitions

. Partnered with sales staff to make headway into client base by providing

superstar professionals to previously unresponsive customers

Solutions Staffing Atlanta, GA 2006 -

2008

Assistant Branch Manager/Recruiter

. Recruit and interview qualified candidates to build an active database of

professionals, utilizing customary and creative sourcing methods

. Search and review high volumes of resumes

. Guide temporary, temporary to permanent, and direct hire placements of

executive, managerial, clerical, and light industrial candidates

. Match candidates' strengths and professional aspirations with client

needs

. Maintain good relations with clients through consistent communication

. Conduct new hire orientation and training for internal associates and

temporary employees

. Prepare and post job advertisements

. Administer candidate skill testing and interpret results

. Market "superstar" employees to potential clients through cold and warm

contacts

. Educate employees on company policies, health benefits, standards of

conduct, safe work practices, and compensation

. Negotiate compensation with clients on behalf of candidates

. Investigate worker's compensation and employee relations issues,

communicating with both the client and employee to determine best course

of action

. Perform reference checks, background checks, and drug testing

. Handle employee disciplinary actions, up to and including terminations

. Complete and maintain files on employees and customers, including safety

evaluations, accident logs, unemployment claims, and employment

verifications, ensuring accurate OSHA reporting

. Ensured accuracy of weekly payroll

Accomplishments

. Successfully educated and converted all active temporary employees to

electronic payroll system

. Played integral role in branch's growth increasing GP over 200%

. Primary recruiter over client's call center initiative, placing over 20

highly specialized professionals within a 30 day period

. Streamlined application process by creating and implementing documents

later used companywide

NetBank Alpharetta, GA 2001 - 2006

Retention Specialist 2004-2006

. Interview customers and employees to identify trends

. Document, analyze, and interpret findings to develop understandable

reports and present information to company executives

. Create new methods of decreasing customer and employee turnover based on

research

. Handle new hire orientation and assist HR Department as needed

. Collaborate with the NetBank Training Department to produce training

programs for associates

. Deliver company rewards to respective employees as part of weekly and

monthly incentive programs

. Go to person for review and response of formal complaints received from

regulatory agencies on behalf of company executives

. Manage inquiries and retention efforts for high profile clientele

. Participated in quality assurance efforts

. Liaison for Customer Care and Marketing departments

Accomplishments

. Developed and delivered retention training to customer satisfaction

associates

. Only associate chosen to be trained on advanced software, including SAS

. Promoted advanced computer training for other employees

. Helped decrease employee turnover by serving as a bridge between

employees and management

. Discussed concerns and issues of each side in a relatable manner with the

other

. Assisted Customer Care Director with Six Sigma projects to obtain

certification

Customer Banking Associate 2001-2004

. Investigate and resolve account discrepancies

. Develop weekly and monthly customer care performance reports

. Enhance customer relations by facilitation customer inquiries

. Full knowledge of Federal banking regulations

Contact this candidate