Customer Service High School
Resume:
Margie Phillips
Collierville, TN 38017
423-***-**** Cell
901-***-**** Home
OBJECTIVE:To obtain a position that will enable me to utilize my strong organizational and
communication skills, office and clerical experience, receptionist skills and my ability to work
well with the public and team members.
QUALIFICATIONS: I am a highly organized and dependable individual, and I work well in
fast environments. I am task oriented, self-motivated and can also multi task, and work
compatibly with other people. I am experienced in working with public, with sensitive and
confidential information, along with irate clientele.
EDUCATION: 1979 High School Diploma, Cumberland County High School
1982 Associate Degree, Trevecca Nazarene College, Nashville, TN
EMPLOYMENT:
November 2009 to Present Hunter Fan Corporation
Customer Service / Tech Support Corporate Office
Responsible for answering all calls from customers on all products.
Responsible for making direct decisions with customer to resolve
any and all issues. I personally remain as a top performer on calls
taken, low aux times and have already been offered a lead position
after only 6 months.
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November 2005 to May 2009 H&R Block
Asst. Office Mgr / E file Claims Processor / Refund Clerk / Customer Service
Scheduling for 6 full time employees, 2-3 part time, end of day
Cash count, making bank deposits, sending daily reports to district
Office, trouble shooting clients tax claims that were rejected by IRS,
Working personally with clients on all IRS rejection issues and denials,
E filed directly to IRS all tax claims for our office, responsible for printing
All refund checks for distribution to clients, kept / filed daily reports for
Denials, and rejections, kept refund check register, responsible for the
daily activities that kept the office refunds or IRS rejected their tax return.
Totally responsible for dealing with all customer issues.
January 2003 – November 2003
Receptionist H&R Block / Customer Service
Answering phones, making appointments for 6 tax preparers, greeting
Clients, filing, taking messages, confirming appointments, keeping office
presentable, working with public.
September 1997 – May 2001
4th Grade Special Ed Paraprofessional – Griffith Elementary School
Responsible for State IEP forms filled out correctly and filed, worked
One on one with mentally/physically challenged children in meeting
The IEP foals set by parents / state, worked with all 4th grade teachers
in classrooms, was responsible for talking to parents in regard to their
child’s daily educational requirements/homework issues. Responsible
for collecting all lunch money for K-4 students and deposit to their
accounts.
REFERENCES: Available Upon Request
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