Customer Service Administrative Assistant

Melissa Brannon

** ****** ***** *** *** Stamford Ct, 06902( *******.*******@*****.***( 347-

***-****

PROFESSIONAL EXPERIENCE

**/200*-**-**** Cablevision Systems Corp Customer Service Rep New York, NY

. Provide routine customer service billing support including,

but not limited to : explaining billing statements to customers, taking

customers payments for service, handling collection issues, prorates,

issuing credits. Perform basic troubleshooting procedures.

. Working simultaneously with multiple software applications;

immediate/direct keyboarding into customer service information systems;

consistently following up on promises and commitments on a timely basis;

and appropriately identify and escalate unresolved issues.

05/2008-02/2009 JP Morgan Chase Administrative Assistant New York, NY

. Provide high-level administrative support by conducting research,

preparing statistical reports, handling information

request.

. Performing clerical functions such as preparing

correspondence, receiving visitors, arranging events and scheduling

events.

04/05-04/2007 First County Bank HR Administrative Assistant Stamford, CT

. Serve as the primary secretarial support to the Human Resources

Manager

. Compose, type and proofread a variety of reports, statistical charts,

and agendas.

. Respond to complaints and requests for information from senior staff,

employees and the public on regulations, procedures, systems and

precedents relating to personnel issues.

. Compile, organize and may present data for special projects; collect

and assemble data and background materials for a

variety of reports.

. Maintain and collect confidential material and records including but

not limited to labor negotiations and employee disciplinary records.

. Schedule and maintain calendars of meetings and events; coordinate

activities with other District departments, the public

and outside agencies.

. Arrange and set up for meetings, the annual employee luncheon, and

other events as assigned.

. Organize and maintain filing systems; maintain records related to

specific area of assignment.

. Operate a variety of office equipment including input and retrieve

data and text; organize and maintain disc storage and filing.

10/2004-03/2005 Tiffany & Co. Customer Service

Representative/Merchandising, Greenwich, CT

. Set and maintain display and re-stock jewelry.

. Conduct physical inventories of stones, placements and store product.

. Provide labeling for new, unsold stock, Identifying and verifying

stones, placements, settings, advertising materials and a variety of

other related activities.

. Serviced the external client and sales department by providing

purchase information, sales order tracking and other services.

01/2004-11/2005 Greenpoint Mortgage Loan Processor/ Customer Service

Representative Stamford CT

. Verifies, compiles, and types application information for mortgage

loans

. Reviews residential loan application file to verify that application

data is complete and meets establishment standards, including type and

amount of mortgage, borrower assets, liabilities, and length of

employment

. Recommends that loan not meeting standards be denied

EDUCATION:

Hunter College

BA Social Work 2008

SKILLS:

Computer literate. I possess years of client service skills as well as

interpersonal skills. I have excellent communication skills, verbal

and written. The various companies I've worked at have taught me the

ability to work in a fast paced environment and to become multi task

efficient. I am self-motivated and able to work independently as well

as within a team. I have knowledge of general office equipment.

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