Customer Service Representative
Resume:
LEROY JAMES, JR.
Philadelphia, PA 19144
**********@*****.***
PROFESSIONAL EXPERIENCE
PECO, an Exelon Company - Philadelphia, PA August 2007 - Present
Peco is the state's largest utility and serves 1.6 million electric and
491,000 natural gas customers in Pennsylvania
Customer Service Representative
Billing Specialist
Process Gas, and Electric Emergency Orders, as well as Connect, and
Disconnects, and Billing
Works closely with management to ensure over 93% goals for accuracy and
quality
Utilized CIMS and Microsoft Office Suite to efficiently resolve a range of
customer inquires
Accepted assignments with an open, cooperative, positive and team-oriented
attitude
Thoroughly analyzes account information and reaches independent solutions
Developed no-cost Weather Template implemented to resolve High Bill
Disputes
Increased the customer experience by providing information regarding new
promotions, programs, and energy conservation
Pitney Bowes Inc. - Philadelphia, PA January 2004 - August 2007
Pitney Bowes is a global technology leader whose product and solutions
deliver value for customers for mailstream
Customer Service Representative
Performed all duties as assigned by Management to include mail,
reprograhics, fax and messenger services
Transported time sensitive documents and mail to various locations
Maintain highest levels of customer care while demonstrating friendly and
cooperative attitude at all times
Resolved all customer inquiries with responsive phone side manner
Maintain all logs and reporting documentation; attention to detail
Modern Dental Concepts - Philadelphia, PA February 2003 -September 2003
Insurance Coordinator
Processed dental claims for 13 Major Dental offices in the Tri-State Area
Communicated with multiple insurance companies to collect monies past due.
Recorded dental information collected through proposition.
Transport and catalogued incoming client checks to predetermined bank
location.
Performed duty of mail distributor and sorted mail for various departments.
EDUCATION
Peirce Business College
2007 - Present
Temple University
2003 - 2007
COMPUTER SKILLS
Microsoft Office Suite (Word, Excel, PowerPoint, Access)
CIMS
JavaScript
File Tracker
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