Customer Service Manager

IRISH MONTERONA **** N. El Dorado Street #**

209-***-**** Stockton, CA 95210

Bilingual: Tagalog **************@*****.***

OBJECTIVE:

To obtain a position in the medical or dental field that will enable me to utilize my current skills and

education for the benefit of the facility

QUALIFICATIONS:

• and Private

Community CPR Certified

•

• Medical Terminology

Knowledge of Health Insurance

•

• Medical Manager

Excellent Customer Service

•

• Microsoft Office: Word, Excel,

Alpha/Numerical Filing

PowerPoint

• Handle Payroll and Financial Statements

• Petty Cash

• HIPAA Compliant

• Medical Charting/Reporting

• ICD-9 and CPT Coding

• Appointment Scheduling

• Mail Processing

• Telephone Etiquette

• Medical Ethics and Etiquette

• Typing Skills

• Insurance Authorization and Referrals

• Medical Insurance Billing, Government

EDUCATION:

Kaplan College Stockton, CA

Medical Office Specialist Diploma 04/2010

GPA: 4.0 and Perfect Attendance Honors

Externship:

Dr. Pablo Jacobo DDS Stockton, CA

• Front office support included: greeting patients, answering telephones, scheduling

appointments, filing, charting, data entry/Dentrix, QuickBooks, insurance authorizations,

insurance eligibility, pulling charts, handling mail, and inventory of supplies

• Back office support included: instrument sterilization, instrument set-up, four handed dentistry,

seating patients, and digital X-Rays

EXPERIENCE:

Affymetrix Genechip Company Sacramento, CA

Production Operator/ Assistant Lead 02/05 to 01/09

• Prepare equipment for production, operation and maintenance used in chip manufacturing

• Maintain GMP ISO environment, DOPS procedures, and ensure accountability

Burger King Bradley, IL

Assistant Manager 05/97 to 01/05

• Assist guests with orders while ensuring a safe and clean environment

• Assist and train team members as needed; schedule work load for employees

• Perform daily inventory and money handling procedures

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