Customer Service High School

Ciji D. Brown

**** ******** **.

Jacksonville, FL 32225

Cell: 803-***-****

Secondary # 904-***-****

************@*****.***

Summary

A thorough, self-motivated and detailed-oriented Individual with excellent

customer service

skills. Works well under pressure and is effective at solving

difficult problems while meeting deadlines.

Work Experience

Dispatcher II, Aiken County Sheriff's Office, Aiken, SC 10/2007

- 08/2010

Certified Telecommunication Specialist

Process incoming calls from the public and other agencies for emergency law

enforcement, fire and emergency medical services assistance

Answers calls for emergency and other assistance and dispatches calls to

appropriate agency; answers call form non-county agencies and dispatches

assistance; coordinates multi-agency responses

Evaluates calls for service, provides information regarding laws,

regulations, department policy and enters call into a computer aided

dispatch system

Makes inquires into an receives messages from County, State and Federal

computer data banks through the operation of computer terminals

Bartender/Server, Ruby Tuesday, Aiken, SC 09/2007

- 08/2010

Bartender

Took customers orders and provide them to the cooks

Picked up order and deliver to customer

Provided change to customer from their receipts

Multi-task between customer's tables and ensured they received excellent

customer service

UPS - United Parcel Service, Aiken, S. C. 03/2006

- 10/2007

Create new accounts or match shipments to previous accounts

Completed Customer Service Specialist Training to provide excellent

customer service.

Education

Woodland High School, Dorchester, SC 05/2002

University of South Carolina, Aiken, SC 08/2002 - 05/2007

Additional Skills & Training

Microsoft Word, PowerPoint, Excel, Access, Microsoft Frontpage, Visual

Basic, and The World Wide Web.

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