Customer Service High School

Maciej "Max" Hryckiewicz

***** ******* ** ( RANCHO MURIETA,CA 95683 ( PHONE: 916-***-**** (

*******@*****.***

SUMMARY OF QUALIFICATIONS:

AFTER WAITING FOR SEVEN YEARS, I WAS RECENTLY GRANTED THE PRIVILEGE OF LEGALLY

IMMIGRATING TO THE UNITED STATES FROM POLAND.

I HAVE EXTENSIVE EXPERIENCE (OVER 13 YEARS) IN IMPLEMENTING TECHNOLOGY INTO THE

BUSINESS WORLD.

My strong information technology background, experience in network maintenance and

troubleshooting, and other IT system resolutions, as well as my success in

providing management and cost effective improvements, make me an ideal candidate

for the job. Throughout my career, I have proven my motivation, technical

knowledge, management and operational skills.

My experience in customer service has enhanced my communication skills and ability

to work independently and in a team,

and I have proven to be efficient in both environments.

Technical Skills:

. building, troubleshooting, and upgrading computers in general

. providing on-site and remote help desk support

. designing, installing, and configuring simple and advanced projects of LAN & WAN

computer networks ( CAT5 / CAT6 Shielded, Wi-Fi)

. configuring and installing switches and routers ( CISCO / D-LINK / Linksys)

and VoIP hardware& software

including but not limited to performing troubleshooting tasks for connectivity,

speed, and packet loss issues;

managing and configuring boot image files; creating and configuring VLANS, and

writing Access Control Lists

for security purposes, designing hierarchical network structures and assigning

subnetworks over various physical media

. building and administrating phone systems ( PBX / PSTN / DSL / ISDN / VOIP)

. implementing remote access computer systems (FTP/Remote Access/VPN )

. experience with Microsoft products and Operating Systems such as MS-DOS,

Windows 9x/ME/NT/XP/Win7,

SBS 2003, Exchange Server, MS-Office 97-XP-2007 ( including Excel macros and MS

Access VBA)

. administrating Windows SBS 2003 Server /Workstation and creating Primary and

Backup Domain Controllers,

also creating Domain Forests, managing users and groups, and assigning

rights/permissions

. creating data backup plans and documentations ( NAS/automated backups )

. some experience in Unix ( FreeBSD ), Linux: installation, security, services

and firewall setup

. designing and implementing stand-alone and client-server databases: MS Access,

SQL (for Access ), MySQL;

developed over 10 separate systems for different business

. experience in graphic & video software : Corel Draw/Photoshop/Pinnacle Studio

. designing WWW sites:(HTML/CMS Systems/Flash)

. creating network plans and documentations using Microsoft Visio

Work Experience

IT specialist - full time (Jan 1997 - May 2010)

Zaklady Optyczne OPTILUX, Gorzow Wielkopolski, Poland ( network of optical stores

)

. database developer( MS Access) - designed software for running entire company

sales/warehouse/administration/marketing departments

. network designer and administrator - created over ten LAN networks and

implemented secured WAN network over internet using VPN to improve communications

and data exchange between multiple branches

. PC hardware/software support, Help Desk support

. improved PBX systems ( VoIP & PSTN ) to lower communication cost by 75%

. web designer - information for customers ( products, services, branches ) using

HTML, Flash

IT specialist - contract (Jan 2001 - May 2010)

Przedsiebiorstwo Uslugowo Handlowe Sanitar, Gorzow Wielkopolski, Poland (road and

buildings construction company)

. network designer and administrator - designed, implemented and troubleshot

computer & phone network in two company's building ( four companies, over 25

computer workstations )

. PC hardware/software and Help Desk Support ( Windows, MS Office )

. web designer

IT specialist - contract (Jan 2003 - May 2010)

Lubuska Grupa Kapitalowa, Gorzow Wielkopolski, Poland ( financial institution )

. database developer ( MS Access)- created computer system for processing cash

bill payments within over 100 branches to increase time of service clients and to

automated data exchange with bank's systems

. network administrator

. PC hardware/software and Help Desk Support ( Windows, MS Office )

. web designer

IT specialist - contract (May 2008 - May 2010)

Europejskie Centrum Finansow, Gorzow Wielkopolski, Poland ( insurance agency )

. network administrator - delivered solutions and hardware installation for the

Call Center with over 50 work stations, implemented and administered Microsoft

Windows 2003 Small Business Server to improve data security, created data backup

procedures, documented installed software & hardware ( using Microsoft VISIO )

. PC hardware/software and Help Desk Support ( Windows, MS Office )

. web designer - create internal website using Microsoft's SharePoint to exchange

documents between departments

Work Experience for US companies

2002 Four months under Council's Work and Travel program: Four months in Los

Angeles, USA

1998 Four months under Council's Work and Travel program: Four months in

Indianapolis, USA

Education

Bachelor of Science in Computer Science (Oct, 2001 - Jun,

Wyzsza Informatyczna Szkola Zawodowa, Gorzow Wielkopolski, 2006)

Poland

. Bachelor of Science in Computer Science on 21st June 2006 Major:

Administration of Computer Systems

(evaluated on 22nd June 2010 by International Evaluation Services, Anaheim,

California, USA)

. Cisco CCNA Course 1: Networking Basic, Course 2: Routing basics, Course 3:

Switching basics and intermediate routing

. Microsoft Approved Course: MS2244 Supporting Microsoft Windows 2000 Professional

and Server.

Associate degree in Information Technology

Pierwszy Prywatny Zespol Szkol, Gorzow Wielkopolski, Poland

High School Diploma

Wlodzimierz Korsak High School, Gorzow Wielkopolski, Poland

Other advantages

. prepared to work flexible hours . authorized to work for any US employer . CA

driver license

Achievements

1999 Fourth place in National Olympics of Computer Colleges in Wloclawek, Poland

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