Computer Software

Perry Shimasaki

*** ***** ****** ***, ******, California 91724

Home 626-***-****, Cellular 626-***-****

E-Mail: ********@*******.***

JOB OBJECTIVE

Experienced IT Professional, seeking a position in an organization where my

skills and abilities could be utilized. Possess excellent work ethics, work

well with others, resourceful problem solver and well organized.

SUMMARY OF QUALIFICATIONS

Offering over 20 years experience as a Server Network Operations

Technician, Computer Operations.Experienced monitoring and controlling

electronic computer and peripheral electronic data processing equipment to

process business, scientific, engineering, and other data according to

operating instructions. Experienced entering commands at a computer

terminal and setting controls on computer and peripheral devices;

monitoring and responding to operating and error messages. Experienced

providing technical assistance to computer system users; answering

questions or resolving computer problems for clients in person, via

telephone or from remote location. Have provided assistance concerning the

use of computer hardware and software, including printing, installation,

word processing, electronic mail, and operating systems. Knowledge of

following platforms: VMS, UNIX, AS400, Linux, MS Windows XP, MS Windows

2003.

WORK EXPERIENCE

Server Network Operations Tech - Abbott Vascular - Contractor, Temecula, CA

September 2008 to December 2008

. Oversaw the daily performance of computer systems.

. Answered user inquiries regarding computer software or hardware operation

to resolve problems.

. Entered commands and observed system functioning to verify correct

operations and detect errors.

. Set up equipment for employee use, performing or ensuring proper

installation of cables, operating systems, or appropriate software.

. Installed and performed minor repairs to hardware, software, or

peripheral equipment, following design or installation specifications.

. Maintained records of daily data communication transactions, problems and

remedial actions taken, or installation activities.

. Read technical manuals, conferred with users, conducted computer

diagnostics to investigate and resolve problems and to provide technical

assistance and support.

. Referred major hardware or software problems or defective products to

vendors or technicians for service.

. Developed training materials and procedures, and trained users in the

proper use of hardware or software.

. Confer with staff, users, and management to establish requirements for

new systems or modifications.

Lead Computer Operator - American Benefit and Plan Administration, Covina,

CA

March 1994 to September 2007

. Implmentation and maintenance of job scheduler (Control-M, ISE).

. Racking and configuring servers

. Planning and developing diaster recovery solutions.

. Responsible for hardware and software contracts.

. Project management

. Server security

. Creating and maintaining computer operation procedures.

. Opening and addressing IT tickets (Remedy).

. Entered commands, using computer terminal, and activated controls on

computer and peripheral equipment to integrate and operate equipment.

. Monitored the servers for equipment failure or errors in performance.

. Responded to program error messages by finding and correcting problems or

terminating the program.

. Notified computer maintenance technicians of equipment malfunctions.

. Answered telephone calls to assist computer users encountering problems.

. Recorded information such as computer operating time, problems that

occurred, and actions taken.

. Operated spreadsheet programs and other types of software to load and

manipulate data and to produce reports.

. Helped programmers and systems analysts test and debug new programs.

. Retrieved, separated and sorted program output as needed and sent data to

specified users.

. Oversaw the operation of computer hardware systems, including

coordinating and scheduling the use of computer terminals and networks to

ensure efficient use.

. Taking inventory and ordering stock, and supplies.

Computer Operatoins Supervisor - House of Fabrics - Corporate office,

Sherman Oaks, CA

August 1992 to February 1994

. Was responsible for updating operations documentation, ordering

inventory, production job scheduling, online user support, updating

hardware and software.

EDUCATION AND TRAINING

University of Phoenix - Information Systems, BS Degree in progress.

East San Gabriel Occupational Center - A+ and MCP Certification.

ABPA - HIPAA Compliance course, March 2007

CBT System Ltd. - UNIX, January 2001

Computer Learning Center - Operations and Management Diploma, Los Angeles,

CA

Santa Monica City College, Liberal Arts - A.A. Degree

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