Technical Support Security
Resume:
VALENTIN D. KUPERMAN
Bristow, VA 20136
**********@*******.***
EXPERIENCE
INDEPENDENT CONTRACTOR September 2008 - Current
Mobile PC and Network Support Technician
Provide on-site technical support for clients, resolve personal computer
and home office networks. Install hardware, software and training
clients on configuration and proper use. Set up wireless networks for
clients and ensuring their security settings are properly set. Inform
clients on the importance of Antivirus and Firewall security measures.
NATIONAL REALTY, Reston, VA April 2007 - September
2008
Realtor
Sold single and multi-family residential properties. Developed sales
networks through the internet, open houses, mail campaigns, cold-calling,
advertising, and telemarketing techniques. Assisted renters in finding
and leasing rental properties by contract. Used MRIS system to generate
reports to facilitate property findings to match client's needs.
WYANDOTTE NET TEL, Alexandria, VA May 2001 - September
2006
Senior LAN Technician
Troubleshot network, desktop and peripheral equipment issues for the
United States Department of Agriculture (FNS agency). Configured,
diagnosed and solved software and hardware faults. Provided face-to-face
technical support as well as telephone and remote support with 500+ users
(including on-site and off-site users, as well as those in other US
regions). Oversaw and handled technical support escalated issues from
other team members, while communicating effective cost and time-
beneficial solutions with upper management. Trained end users on the use
of laptops using various telecommunications methods. Also assisted agency
staff in COOP laptop configuration and deployment for Homeland Security
as well as several E-Gov initiatives. Built agency-approved Windows XP-
based images utilizing Group Policy to conform to FNS security policy.
Used Ghost Server and Ghost client to apply these images to workstations
over the network. Acted as backup technician for various senior network
administrator responsibilities. Installed, configured and supported Palm
Pilot, Treo and Blackberry handheld PDA's. Ensured that all technical
services complied with FNS standards. Demonstrated expert knowledge of IT
standards for development, system development lifecycles, and project
management processes. Provided new methods and approaches for
feasibility, compatibility with existing systems, suggestions for more
effective equipment, as well as long-term hardware and software system
integration.
Accomplishments: Earned a Dell Warranty Parts Direct certification to
handle Dell repairs and replacements for Dell computers and printers.
Supervised a rollout team for migrating users' workstations and network
server hardware, software and operating systems, completing various
critical path milestones. Served as primary administrator for the IT
technical support ticket system software package, Track It. Managed Track
It staff database accounts and backed up databases. Actively participated
in the upgrade of the network from token-ring to Ethernet throughout the
entire Alexandria office site. Assisted the Administrator of FNS in
creating a mixed music audio backdrop for his USDA conference
presentation. Received numerous award certificates for excellent customer
service. Supported the Grants Management Division in the application of
Grants.gov.
ROAD RUNNER, LLC, Herndon, VA January 2000 - November
2000
Internet Abuse Investigator
Responded to cutting-edge hacking, cracking and denial of service
techniques. Responded to live incidents to recover systems infected by
Trojans and Zombies. Helped customers configure personal firewalls.
Processed incoming abuse, security and fraud complaints. Responsible for
the management of a project to track Road Runner's service
vulnerabilities with regard to mass mail, spam, denial of service attacks
and hacking. Ensured Road Runner User Policy and Terms of Service were
maintained enterprise-wide and provided clarification regarding Road
Runner internet security policy to customers. Monitored abuse news
groups for active discussions involving Road Runner. Acted as
communications liaison between Road Runner Security Department and
Regional Road Runner Operations Departments. Initiated purchase requests
to acquire information technology hardware, software, services, and
maintenance on a regular basis.
UUNET, Reston, VA June 1999 -
October 1999
Network Security Administrator
Troubleshot firewall issues with Network Administrators of Fortune 500
companies using Interlock, Traceroute, Checkpoint Security software and
rulebase administration. Scanned incoming alerts for firewall intrusion
and network connectivity problems.
ADDITIONAL INFORMATION
Technical Skills - Microsoft Certified Systems Engineer and Systems
Administrator (MCSE, MCSA); Certified Checkpoint System Administrator
(CCSA); Over 15 years of IT client support of software, hardware and
LAN/WAN networks; Moderate experience working with UNIX, Red Hat Linux,
Ubuntu, CentOS, Knoppix, and Fedora as well as all Windows platforms and
Macintosh OS. Experience with VMware Workstation. Worked on Track It,
Remedy and Vantive technical support database systems. Moderate
experience with Adobe Dreamweaver CS4, Adobe Photoshop CS4 and CuteFTP in
designing websites. Hands-on experience with all Windows platforms
(Windows 7, Vista, XP, Server, NT and other legacy platforms)
Additional Employment - Iridum LLC - Senior Support Technician, Patton,
Harris, Rust and Associates, Systems Support Specialist; America Online,
Inc., Technical Support/ Beta Tester
Government Background Check - Investigation completed by the United
States Office of Personnel Management in early 2005.
Languages - Fluent in Spanish, Experience with Japanese, French and
German languages
EDUCATION
GEORGE MASON UNIVERSITY, Fairfax, VA
Bachelor of Arts in Communications
University of Maryland, University College, Adelphi, Maryland
Currently enrolled and pursuing a Master's Degree in Cybersecurity (M.S.)
Preparing to take the COMPTIA Security + Exam
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