ERNESTO LEMBERT, MBA/TM

**** ******** *****, ***. ***, Durham, NC 27713

919-***-**** ablqln@r.postjobfree.com

http://www.linkedin.com/in/elembert

Key Skills and Capabilities

Business Analysis Software Development Technical

Requirements Gathering UAT & ORT Testing Development: VISIO, SQL, MS Project,

Dreamweaver, COBOL, Shell programming,

Systems Analysis SDLC

Databases: Oracle, SQL Server, VB6.0, MS Access

Process Mapping ISO 9001

Other: Unix Administration, VoIP, CISCO Routers,

Gap Analysis Agile Development

Clarify (CRM), AOTS/ REMEDY (ERP), BO, Word,

Requirements Management Scrum Team Member

Excel, PowerPoint, Quick Test Pro, MS Publisher,

Reporting and Metrics Product Backlog

PBX Software, B2B, SO, .NET, Contribute,

User Stories and Use Cases Sprint Planning and Review

SharePoint, SourceSafe, EDI

Functional Specifications

Process Modeling & Management

Project Management Life Cycle

One Page Management

Reverse Engineering

PROFESSIONAL EXPERIENCE

SR. BUSINESS ANALYST, New Breed Logistics, Greensboro NC 05/2010-Present

Consulted with business end user to determine system functional and technical specifications, as well as Data Model Design, Testing,

Deployment and Training; Consulted with users and client systems issues/problems and recommend solutions for New Breed

Technologies; Installed and supported customer exposure systems; leads system change process from requirements through

implementation; Provided user and operational support of application to business users based on business requirements; Impelled

communications between business unit leaders and IT; Automated processes; assisted in redesigning business processes; Assisted in

documenting new technology; Translated business requirements into technical solutions Identified systems problems through user

acceptance testing and develop solutions; Maintained deep understanding of application functionality and technical architecture, as well as

knowledge of product positioning and target market. Scrum Team Member, Created Visio Swim lane Flow Charts; Analyzed .Net code;

Analyzed XML code; Worked on EDI/ XML transmission environment

Accomplishments:

Successfully completed project for the “Reporting Bounce for Refurbished (CLNR) Exchanges” process: To measure the

percentage of CLNR (refurbished) Exchanges that were returned. Successfully completed project for the “ Handsets Dead on

Arrival” process: To provide solution to process NEW/DOA eligible devices returned to the Central Return Warehouse (CRW).

Successfully completed project for the “ Verizon Store Compliance” process: To measure the compliance and accuracy of

handsets that are being returned to the CRW, and to ensure that the necessary controls are embedded and develop the file

layout to enable reporting.

Environment: Test Director, MS Project, MS Visio 2007, MS Office Suite 2007, XML, .Net, Windows 2000 Server, WebEx, SQL

and Oracle9i, Toad 9.7.2.5

SR. BUSINESS ANALYST, Genworth Financial, Raleigh NC 01/2010-05/2010

Assisted in system and process design of functional specifications. Developed and Lead Testing Scripts, Use Cases, and user forums

and issued resolution; Supported the UAT testing; Responded to requests for changes to the specifications meeting Genworth and

Compliance standards. Managed daily activities, issue resolution and communication across project and support teams and functional

groups in order to deliver projects and enhancements on time, on-budget, as- requested by customer in BRD.

PROCESS MANAGER, AT&T Inc. (Real Soft Inc.), Durham, NC 08/2006-08/2009

Developed Voice Over IP Analytics reports for Service Assurance. Excel calculations, reports and forecasting. Gathered requirements for

new VoIP services. Managed ‘Quality of Service Monitor’ apps. and the VOIP CDR Analysis Tools for business customers’ support.

Supported the planning and execution of VOIP User Acceptance (UAT) and Operations Readiness Testing (ORT). Managed the VoIP Site

Acceptance ordering process for new Business VoIP Customers. Supported VoIP customers troubleshooting process, change

management, VoIP inventory systems, VoIP production applications, and the VOIP services training process.

Accomplishments:

Successfully integrated Business VoIP performance metrics and statistics for the VoIP services. This helped the Marketing

decision making process while there was no interconnection of the multiple systems during the company merger.

Successfully developed Service Assurance processes in support of VoIP Offers.

PRODUCTION SUPPORT ANALYST AND LOTUS NOTES ADMIN., Wachovia Securities, (ITP), Charlotte, NC, 2005-2006

Administrated Lotus Notes Users Database for Corporate Investment Banking (CIB) Fixed Income IT in a fast paced environment.

Supported portfolio worldwide managers of the web-based mortgage loan origination and lifetime loan servicing .NET application and CIB.

Supported users’ transition from Lotus Notes legacy application to .NET application. Serviced the Credit Products Technology Lotus Notes

production application. Supported the UAT testing process.

ERNESTO LEMBERT, MBA/TM

1101 Exchange Place, Apt. 221, Durham, NC 27713

919-***-**** ablqln@r.postjobfree.com

http://www.linkedin.com/in/elembert

Accomplishments:

Successfully UAT tested user interface of web-based lending / loan origination application for CIB development team

BUSINESS ANALYST / RELATIONSHIP MANAGER, Infoscore Inc., Charlotte, NC, 2001-2005

Maintained the overall relationship between the clients and the company as liaison for all significant activities. Documented development

specs from Client Request Forms and Project Documentation. Created Requests for Proposals and Requests for Information for

Remittance Processing, E-commerce and Cash Management Technology. Facilitated testing, writing test cases, & packaging releases for

the Support Team. Supported version management using Visual SourceSafe. Assisted the sales team on technical issues with proposals.

Surveyed customer's application needs. Hosted Internet WebEx sessions with customers. Trained users.

Accomplishments:

Reverse-engineered the remittance processing systems using Enterprise Architect, MS Visio and UML use cases

Developed a website for analysis and traceability of business requirement statements in BRD, and reduced by almost 50% the

system development periods

Successfully re-designed the technical documentation to a customer-accepted format

WEB QA TESTER, XBond Corporation, Charlotte, NC, 2000-2001

Implemented a comprehensive set of tests and data analysis in the Xbond trading system. Edited a VB scripts for the Broker-Dealers, and

Investors for Internet and VPN web-based e-commerce application. Developed MS VB 6.0 application to test the XOS operating system

(Xbond Mega Service). Programmed SQL Server stored procedures using ADO and XML standard technologies. Designed, executed test

plans and developed test cases. Discussed the B2B connectivity information with the customer and exchange the connectivity related

documentation, reviewed alternate connectivity options to the customer. Tested and worked a high transaction-rate project EDI/Custom

flat-file transformation systems for Merrill Lynch and its trading partner.

Accomplishments:

Successfully developed a Stress & Functionality Test QA application in VB to send multiple XML messages.

PROJECT MANAGER AND NETWORK MANAGER, MCI WorldCom Co., Mexico City, Mexico, 1996-2000

Directed the Network Service Center. Recruited and trained Customer Service Representatives and Technical Support Engineers.

Partnered with the technical areas in the research and resolution of operational systems and process problems. Supported the Sales team

in developing technical proposals. Assisted scoping of projects. Gathered, validated, and baselined requirements. Interviewed

stakeholders. Defined problem domain using models. Conducted reviews. Obtained approvals/signoffs. Did GAP Analysis and Best

execution analysis. Analyzed system dependencies, impacts, and GAP analysis for the new and old systems. Led and managed several

teams: Technicians, Design and Production team (SDLC). Assisted project documentation. Maintained ongoing communication with the

Information Systems (IS) Department. Measured the operational performance of the business process. Served as a liaison between IT,

Operations and the business line to analyze business (BRD) and user needs. Developed capacity metrics requirements to manage

resource utilization forecast.

Accomplishments:

Directed the Network Service Center ISO 9002 certification

Re-engineered four of ten corporate procedures used companywide

Successfully designed and implemented on time Network Service Center Y2K Emergency Plans

Increased +60% the Network Service Center corporate customer service satisfaction rate in a 2 years period by automating 50%

of the manual operations with MS Access, while the customers’ follow up was done using pen and paper while there was no

software solution in place yet.

BUSINESS ANALYST AND TECHNICAL SUPPORT ANALYST, VERIZON, Dominican Republic, 1991-1996

Team Lead on email service integration projects. Administrated regional UNIX email platform for AT&T Mail. Developed with product

management LAN / WAN electronic services product plans. Supervised Technical Support Engineers for the UNIX based point of sale

software for hotel back office solutions. Managed financial reports on IBM 3090 Mainframe, COBOL, reporting & billing system. Managed

the pricing system for fax and email commercial apps. Coordinated development and support for the existing network applications.

Created mainframe monthly reports and trends analysis.

Accomplishments:

Engineered critical data backups, disaster recovery planning & implementation, and business impact analysis.

Developed a Legal Documents Control System using Dbase III and Clipper

EDUCATION

Master of Business Administration in Technology Management University Of Phoenix, GPA 3.96

Project Management Diplomado, Mexico Autonomous Institute of Technology, (ITAM) GPA 4.0

BS in Systems Engineering, Santo Domingo Institute of Technology (INTEC)

ERNESTO LEMBERT, MBA/TM

1101 Exchange Place, Apt. 221, Durham, NC 27713

919-***-**** ablqln@r.postjobfree.com

http://www.linkedin.com/in/elembert

CERTIFICATIONS

NET+ Certified Professional, Microsoft Certified Professional (MCP), VB 6.0, Windows 2000 Professional, Windows 2000 Server,

MCSE (truncated), Six Sigma White Belt.

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