Customer Service Engineer

Objective

To secure a challenging position as a File Clerk.

Professional Experience

AL Sabah Computer & Communication centre- (Mar 2002 / May 2005)

Office Manager/ Sales Representative/Depot Assistant administrator

(Baghdad / Iraq)

. Manages center in the absence of the center manager and assign as office

supervisor with duties of ; sale parts, check work quality, Shipping

goods to distributors, check invoices, files arrangement, accuracy,

attention to details, communicate with suppliers, and performing a

quality customer service

. Check out warehouse in/ out items,packaging, organize complete data

store and perform MRP

. Ability to recognize and maintain the confidentiality of all materials in

the labor setting.

Siemens Medical Devices Solutions - (June 2005 / July 2007)

Field Service Engineer (CT Specialist)

(Baghdad / Iraq)

. Accomplished, proactive Engineer with significant experience in

Medical X ray devices CT scanner with its

Accessories; installation, diagnostic, repairing, maintenance, analysis

and troubleshooting in logical manner.

. Assist in installing, operating, and troubleshooting for

conventional X-Ray systems, and Catheterization units

such as AXIOM AngioStar & PolyStar

. Implemented local customer training program thereby raising SIEMENS

market share to 70 %

Tuscanny Builders & Real estate Investments - (July 2007 / Feb 2008)

Electrical Inspector Engineer

(Amman /

Jordan)

. Coordinate the electrical works for the multiple commercial &

residential projects as part of engineering staff to

Ensure on time, within budget completion; responsibility contracting

oversight, documentation, scheduling, and

Quality control

. Collect and summarize data and reports and excellent familiarities with

multi tasking office jobs.

BAT Investment - (Mar 2008 / June 2008)

(Amman / Jordan)

Sales Representative

. Facilitate with a team to approach to achieve organizational objectives,

increase profits and enhance employee morale with an excellent accuracy

and attention to details.

. Drove and facilitate the marketing of Video Conferences product

Red Crescent Org- (June 2008/Dec2009)

(Amman/Jordan)

Clerk

. Performing such tasks as keeping records, data entry, labeling, process

incoming and outgoing mail, make photocopies, faxing, reporting, enter

information into program computer database, schedule clients, attending to

correspondence, and filing Ability to prioritize.

. Involving within public services and multi culture people interacting and

Process oriented and results-driven work strategy.

. Display a professional level of empathy for participants and respect for

cultural differences.

. knowledgeable about community resources and labor market

Iraqi Elite For general Contracting & Engineering Consulting- (Jan 2009/

Nov 2009)

Supervisor Engineer (Office Engineer)

(Amman / Jordan)

. Reviewed proposals and designs; supervised the construction of Water

treatment Project (2,000 m3/hr) and

Sewage project (32,400 m3/day) at AL Basra (Southern of Iraq), Followed up

all correspondences with

International manufacturing companies for importing all electrical and

control equipment for the projects.

. Proactive and independent and collaborative work with team work and

heading to progress towards achieving goals by creating and updating

plans.

. Demonstrated, Attained and organized a negotiatable meeting and

interviews with international suppliers companies.

CareFusion (Contracted by Adecco Engineering and Technical) - (Feb 2010/

May 2010)

PCU Recall Software Project (Medical Devices / Alaris Products)

Field Service Technician / (Contractor)

(San Diego / CA/ USA)

. Selected to perform Flashing and PM for all Alaris product and

maintain CQI patient data

. Flash Lead for multiple hospital sites at CA, TX, and AZ, and trained

local technicians for flashing units

. Replace logic board for Alaris PCU8015 and CIB for Alaris 8000

. Excellent customer service

Education

. Attained a Bachelor's degree in Electrical Engineering from the

University of Baghdad during the academic year (2003/2004)

(Baghdad/ Iraq)

. Attained ELI classes at NYIT (Network Institute of technology) during

the year 2007 (Amman/ Jordan)

. Attained 2 Management & Business courses at Amman Institute during the

year 2007 (Amman/Jordan)

Volunteering Career

Catholic Charities - (Aug 2010-Present)

(San Diego, CA, USA)

. Act as a receptionist to enable employees to perform direct client

assistance and focus on high priority tasks

. Filing and translating

Computer Skills

. Operating Systems: Windows XP, Vista and UNIX

. Application software: Microsoft Office, Outlook Express, PDF, Autodesk

Actrix, and Auto Cad.

Languages Skills

Arabic native, fluent English (speaking, writing, and reading)

Training Courses

Siemens AG, Medical Engineering Group, Technical Training Center - 2006

(Erlangen/Germany)

. Syngo includes Leonardo workstation

. CT basics

. Sensation 10, 16, cardiac system hands on

. Volume zoom, Access, Sensation 4 system hands on

. CT multislice application

CareFusion, Alaris PCU Recall SW Project - Feb 2010

(San Diego / CA/ USA)

. Preventive maintenance on Alaris products such as PCU8000, PCU8015, Pump

Module (LVP's), Syringes.

Module, PCA Module, Auto ID module and trained to be Flash Lead & Site

Lead

. Flashing PCU 8000 and 8015 and replacement of logic board and CIB.

References

. John Holbrook, Supervisor / Product Implementation

CareFusion

10020 Pacific Mesa Blvd.

San Diego, CA 92121

****.********@**********.***

Cell: 858-***-****

. Proof. Salaam Yousif

California State University San Bernardino

*******@*****.***

Cell: 909-***-****

. James Ramirez, Sr. Technical Recruiter

Adecco Engineering & Technical

Tel 858-***-**** X 15

. Rick Domdom, Site Lead & LifeWave independent distributor

Cell: 858-***-****

**********@*****.***

. Siemens Medical Training Centre (Registration office)

Germany /Erlangen

*****.**@***.*******.**

. Other References & Badges available upon request

Contact this candidate