Customer Service Representative

S MA

ALONI HINDRA

* * * * * o u t h C a l u m e t A v e, A p t # 2 2 0 7, C h i c a g o I L, 6 0 0 1 6 –

s a l o n i _ s @ h o t m a i l . c o m, 3 1 2 . 9 2 5 . 3 9 8 9

Experienced Customer Relations Representative with 3 years of progressive Consumer Banking, Customer

Relationship and Accounting expertise, in Banking and, Telecommunications Industry. Looking for a

relationship management position that will enable me to add value and contribute to the strategic growth of an

Organization.

PROFESSIONAL PROFILE

Well organized and highly dedicated with a positive attitude: Ability to plan, organize and stay efficient in a

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multi tasking dynamic environment.

• Extensive experience in servicing customers both in person and by telephone, in the banking industry.

• Strong communication skills in dealing with customers, co workers and employees. Excellent written and

verbal skills.

• Knowledgeable and experienced in banking operations and relationship management.

WORK EXPERIENCE

Roosevelt University Office of Alumni Relations

2004 – 2005

Maintained academic records in BSR database for 67,000 alumni.

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Undertook Payroll Management, Departmental Financial Statement Evaluation and

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General Ledger Preparation.

Researched event logistics and alumni records.

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Assisted in event setup and registration.

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ICICI Bank Ltd. Mumbai, India

Customer Service Representative – Consumer Banking 1999 – 2000

Initiated promotion of bank products utilizing various marketing and advertising methods.

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Responsible for the recruitment and training of 20 customer service representatives.

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Managed a team of 3 4 people during the product launches.

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Focused on sales to new and existing high net worth clients.

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Planned successful marketing and advertising strategies targeting and developing new accounts.

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Develop new business by contacting prospects and customers and by cross selling bank products and

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services.

Proactively met with customers face to face and over the phone to discover their financial needs and

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provided product recommendations.

Hutchison Max Telecom Ltd. Mumbai, India 1998 – 1999

Customer Service Representative Customer Relations and Product Development

Identified customer grievances in metropolitan areas and provided solutions for issues relating to wireless

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networks.

Improving customer service based on client feedback through the development of new policies and

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procedures. Successfully handled all public relations issues.

Led market development, including marketing strategies and promotional campaigns.

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S M s a l o n i _ s @ h o t m a i l . c o m 31 2 . 9 4 5 . 14 2 8

ALONI AHINDRA

Performed market research surveys on customer needs and requirements.

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Responsible for the recruitment and training of customer service representatives.

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IPCA Laboratories Ltd. Mumbai, India 1997 – 1998

Accounting Assistant International Client Services

Administered export fund accounts and prepared financial statements for reconciliation.

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Monitored and recorded company expenses and managed accounts payable, accounts receivable and

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payroll departments.

Maintained journal entries to determine refunds of sales, excise, value added taxes on the production and

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distribution of the exported products.

EDUCATION

Roosevelt University, Chicago, IL 2002 – 2004

Masters in Business Administration (MBA) – International Business Management GPA:3.66

Relevant Coursework: International Marketing, Global Information Systems, International Business

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University of Maharashtra, Mumbai, India 2000 – 2001

Master of Commerce and Economics

University of Maharashtra, Mumbai, India 1992 – 1997

Bachelor of Business Administration – Business Management and Accounting.

COMPUTER SKILLS

Microsoft Word, Excel, Powerpoint, Outlook Express, Banking Software.

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Microsoft Windows XP.

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Typing Skills 50wpm.

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LANGUAGE SKILLS

• Fluent in English and Hindi

• Conversational French

Contact this candidate