Customer Service Security

Joseph Brasch

***** **** **** **** ****** 480-***-****

Scottsdale, AZ 85259 *******@*****************.***

Summary

A LONG-TIME COMPUTER HOBBYIST WITH CUSTOMER SERVICE EXPERIENCE SEEKS AN

ENTRY-LEVEL TECH SUPPORT POSITION IN AN ESTABLISHED AND RESPECTED COMPANY

IN THE IT INDUSTRY.

Experience

SUPERVISOR, ROSATI'S; SCOTTSDALE, AZ - JUNE 2008 TO PRESENT

Computers: Provided proper maintenance for the POS (point of sale) computer

system and network so that the technical end of the business flowed

smoothly.

Training: Training of employees in procedures that improved the efficiency

of the company by saving money in labor hours and cutting the amount of

waste material.

Customer Service: Specialized in positive customer service, both in person

and by telephone, to ensure the retention of valued customers.

Accountability: Responsible for opening and closing duties of the store,

dealing with everything from accounting to workplace security.

Supply Management: Maintained control over inventory by implementing

product counts and negotiation of orders with stocking companies.

Skills

SOFTWARE TROUBLESHOOTING: MICROSOFT WINDOWS 95 THROUGH WINDOWS 7, DOS,

LINUX, AND APPLE OSX. EXPERIENCE WITH BOTH LOCAL AND REMOTE (WINDOWS

REMOTE, VNC, OR SSH) TROUBLESHOOTING.

Hardware troubleshooting: Audio, visual, peripheral, main system

components, WiFi and wired networks.

Printer troubleshooting: Diagnosing and repairing common printing issues

with USB and network connected laser, inkjet, and dot matrix printers.

Administration: Proper implementation of Apache, MySQL, PHP, FTP, SSH, and

SMB file and printer sharing under Linux and Windows. Proficient in

maintaing linux servers through command line interface over SSH and serial

connection.

System Rollout: Assembly of computers from basic components, fresh installs

of Windows and Linux operating systems, driver install, configuration file

migration, user personalization, and security.

Networking: Network configuration and security, including WiFi and wired

networks, with both consumer level hardware (Linksys) and open source

embedded solutions (pfSense on proprietary hardware).

Productivity: Microsoft Office productivity suite, including Word, Excel,

Access, and Powerpoint, as well as the OpenOffice equivalents.

Programming: Entry level experience with PHP, Perl, HTML, CSS, BASH, Visual

Basic, and C++.

Web Presence: Familiar with the process of going from the planning stages

of a website to setting up hosting, registering a dot com address, and

maintaining personal privacy.

Education

ARIZONA STATE UNIVERSITY; TEMPE, AZ - JANUARY 2009 TO PRESENT

Currently pursing a degree in Computer Information Systems.

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