Customer Service Sales
Resume:
Caleb R. Walter
**** ***** ********** ( Chicago, IL 60647 ( 989-***-**** (
********@************.***
Education
Bachelor of Business Administration
Concentration: Management
Robert Morris University-Illinois
Graduation Date: February 2010
GPA: 3.7/4.0
Associates of Applied Science - Interior Space Planning and
Design
Robert Morris University-Illinois
Graduation Date: November 2008
Experience
November 2009 -
Present Assistant Store Manager: Gap Inc., Lincolnwood, Illinois
o Resolve escalated customer issues
o Analyze key business metrics and progress to goals to
improve performance and exceed company goals
o Review employee performance and provide constructive
feedback to improve performance
o Effectively manage payroll to positively affect
districts controllable contribution to the company
June 2008 -
November 2009 Supervisor: Gap Inc., Chicago, Illinois
o Supervised teams of up to 20 employees to ensure
adherence to company customer service model and complete
daily assignments
o Developed and facilitated training programs for new
associates
o Evaluated progress to company goals and initiatives and
coached associates for improved performance
September 2007 -
June 2008 Sales Associate: Gap Inc., Chicago, Illinois
o Provided customer service in fast pace environment
o Communicated product knowledge to customers
o Maintained organization throughout sales floor
o Accurately operated a point of sale system
August 2006 -
September 2007 Point of Sale Associate: Kohl's Department Store, Saginaw,
Michigan
o Generated future business through solicitation of charge
cards
o Assisted with training of newly hired associates
o Successfully promoted company initiatives
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