Customer Service Manager
Resume:
Kimberly B. Hobbs
Lemon Grove, Ca 91945
Objective
To gain employment in a professional organization as an Administrative Assistant.
Qualification Summary
Administrative support professional experienced working in fast-paced environments demanding strong
organizational, technical & interpersonal skills. Trustworthy, ethical, and discreet: committed to superior
customer service. Confident and poised in interactions with individuals at all levels. Detailed – oriented
and resourceful in completing projects; able to multi-task effectively. Capabilities include:
• Customer Service & Relations • Accounts payable & Receivable
• Word Processing & Typing • Filing Data/Archiving
• Computer Operation’s and Applications • Telephone Reception
• Office Equipment • General Accounting
• Problem Solving • Staff Scheduling
• Travel Arrangement • Meeting Scheduling/Setup
• Mail Distribution • Supply Ordering
Experience Highlights
Administrative Support
• Performed administrative and secretarial support functions for the Program Manager of a large
Non-Profit organization. Coordinated and managed multiple priorities and projects.
• Provided discreet secretarial and reception services for a busy family crisis center. Schedule
appointments, and maintained accurate, up-to-date confidential client files.
• Assist with general accounting functions: maintained journals and handled A/P and A/R.
Provided telephone support; investigated and solved billing problems for buying group. Trained
and supervised full time, part time and intern staff.
Customer Service & Reception
• Registered incoming clients in housing program. Demonstrated ability to maintain composure
and work efficiently in a fast paced environment while preserving strict confidentiality.
• Conducted client interviews to elicit necessary information registration, accurate prioritization,
and to assist staff with housing process.
• Orchestrated programs special events, and reservations; manage customer relations and provided
exemplary service to all clients in the facility.
Management and Supervision
• Promoted rapidly from front desk clerk to assistant front office manager at an upscale residential
facility. Oversaw all operations in maintenance, housekeeping, and laundry. Troubleshot and
resolved problems, mediated staff disputes, and handled client’s complaints.
• Participated in staff recruitment, hiring, training and scheduling. Supervised facility and staff.
Employment History
C hildcare Counselor, M iCasa Group Home, San Diego CA
R esidential Supervisor, S t. Vincent De Paul Village, San Diego CA
Acting Program Manager, T he Salvation Army, San Diego CA
Operation Manager, T he Salvation Army, San Diego CA
Legal Secretary, C alifornia Western School of Law, San Diego CA
Claim Investigator, U nion Bank of California, San Diego CA
C ash Office Manager, L oomis Fargo Inc. San Diego CA
Education and Training
Bachelor of Business Administration May 2007
Concentration in Human Resource Management
Certificate of completion in Business Administration January 2000
City College Continuing Education
Community Involvement
Committed to community service, Extensive volunteer history includes, community soup kitchens,
d ress for success, public schools, and with under privileged youths
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