Sales Customer Service
Resume:
Bert Giannamore
Ormond Beach, Florida 32174
Home: 386-***-****
Cell: 386-***-****
*******@*****.***
Baker & Taylor Inc. Regional Sales Manager
One of the world's largest wholesale distributors of consumer products.
$2.4B annual revenue.
. Responsible for performance of the Southeast Regions Business unit for
mass retail and dealers with emphasis on the Florida market. Grew
combined product sales to over $190MM in sales volume with above goal
margin dollars.
Specific responsibilities and results include:
o Experienced in managing key account business thru effective
presentations, managing all phases of account development,
contract negotiations, and service level agreements.
o Contributed to the financial success through targeted efforts
that include developing and promoting new products and services
to existing key account customer base.
o Successful business planning to maximize shelf and floor space,
using advertising, promotional planning, pricing and
merchandising.
o Increased key account business over $40MM annually.
o Achieved sales and gross profit margin quotas annually with 118%
of quota in 2008 and 107% of quota in 2009.
o Analyzed performance metrics and managed marketing initiatives
to achieve sales goal success. GAP analysis
o Excellent communication skills building a broad base of support
with key accounts to support corporate initiatives.
o Motivational team builder capable of working across internal and
external team members such as operations, category management,
marketing, finance, purchasing.
ETD Key Account Sales
1992 - 1997
Leading national distributor of consumer products to national retail,
independent retail, and dealers with emphasis on Florida market. $1.5B
annual revenue
. Focused on selling and managing large channel account business in
Florida market place.
o Top producer adding $1MM in new business monthly.
o Pushed independent business within Florida from zero to $16MM
annually in 2 years.
o Contributed to growing the Florida sales volume from zero to
$70MM in product sales annually.
o Employed cold canvassing skills to develop profitable new
customer base for newly established Florida region.
o Promoted to Key Account business after first year, managing the
company's major customers while continuing to open new business.
o Developed account management strategy for existing clients and
targeted new customers.
STG
Regional Territory Manager
Nationally recognized supplier and merchandising company of consumer
products to mass retail, independent retail and dealers in Florida market.
. Key responsibilities included:
o Coordinated marketing and promotional events for district and regional
locations.
o Expanded sales and service responsibility from an initial 40 to over 700
locations.
o Fast-track advancement through progressively responsible positions in
managing product sales and customer service team members.
o Equally strong qualifications in all areas of district operations.
o Managed customer relations to maximize service level agreements,
contributing to sales growth and profit margin.
o Always rated at top in total sales and profit margins.
Relevant Skills
. Strong business and customer relations development skill set to ensure
customer needs by meeting all service level agreements.
. Ability to solve problems and make decisions on a course of action.
. Experienced in managing all phases of sales, trade events and promotional
cycles through planning, organizing, and adapting to work thru as needed.
. Proficient is usage of Word, Outlook, Excel, and PowerPoint.
. Strong web based reporting ability - Salesforce.com
Kent State University
Kent, Ohio
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