Customer Service Administrative Assistant

Michael Aurelio Joseph Ordinario

**** ******* ****, ** . *********, MD 21206 . 410-***-**** .

*****.*********@*****.***

Objective

To obtain an entry level position in a company with growth opportunities.

Working Experience

Cornerstone Healthcare

Summer 2007 Hollister, CA

Administrative Assistant - Answered phones, scheduled patients,

administered followed up calls to patients, direct customer assistance,

handled monetary transactions, filed paperwork, produced productivity and

statistical graphs, retrieved lab work, technical support, provided

workflow to staff, handled specific projects such as the reorganization of

previous files held in storage, worked in bilingual environment

Publix Supermarkets

Summer 2006 Lake City, FL

Front End Clerk - Upheld Publix's standards of customer service, maintained

front end of the store, direct customer assistance, worked with team

members to ensure quality of service

Volunteer Experience

Epiphany Church

2004-2006 Lake City, FL

Sunday School Office Aide - Filed paperwork, provided workflow to teachers,

acted as a teacher substitute when necessary

Nanny

2009-2010 Guttenberg, NJ

Helped extended family; newborn childcare duties

Education

The Blake School

2006 Lake City, FL

High School Diploma, President of the Student Council, Vice President of

the National Honor Society, Valedictorian

Lake City Community College

2006 Lake City, FL

Cum Laude Liberal Arts

University of Florida

2009 Gainesville, FL

Bachelors of Science, Zoology

Technical Knowledge

Billing/scheduling

Norton Systemworks

Microsoft Excel 2003 Certified, 2007

Microsoft Powerpoint 2003, 2007

Microsoft Frontpage

Microsoft Expression Web

Microsoft Publisher 2003, 2007

Microsoft Word 2003, 2007

Email Clients including: Outlook, Yahoo, Gmail

Internet browsers including: Explorer, Safari, Firefox, and Google Chrome

Instant Messaging clients including: Yahoo, AIM, Digsby, Trillion

Adobe Photoshop CS2 and beyond

Adobe Lightroom 1 & 2

Photomatix Pro

Windows platforms including: Millennium, XP, and Vista

Emulators

Basic knowledge of java, css, html

...Adapts to new programs quickly

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