Customer Service Data

Li ZHANG

US Green-card Holder

Cell phone: 617-***-****

Email: *******@**.***

EDUCATION

Boston University, Boston, MA

M.S. in Actuarial Science, Cumulative GPA: 3.56 (Cum. Credits Earned:

39/41)

Anticipated Dec 2010, available for a full-time position immediately

University of Arkansas, Fayetteville, AR

M.S. in Engineering (MicroElectronics-Photonics), GPA: 3.78

Beijing University of Aeronautics and Astronautics, Beijing

B.S. in Physics, GPA: 3.20

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SOA exam status:

. Exam 1/P July, 2008

. Exam 2/FM August, 2009

VEE Courses completed:

. Corporate Finance . Regression and Time Series (Applied

Statistics)

Related Coursework:

. Actuarial Mathematics . Pension Mathematics . Database Management

System (SQL)

. Mathematical Statistics . Probability . Mathematics of

Compound Interest

. Advanced Mathematics (Multivariable Calculus, Differential Equations)

. Lab for Actuarial and Financial Data Analysis (VBA)

. SAS Programming and Application

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COURSE/CONTRACT-RELATED PROJECTS

Claim Data Analysis

. Perform data sorting, data validation, regression statistics using

Excel

. Create tables using SUMIF, Pivot table and Array, VLOOKUP and HLOOUP,

Large, Match & Index functions

. Create user defined functions and advanced macro using VBA

Customer Survey Analysis

. Update and analyze customer survey data for data presentation using

VLOOKUP, text processing/comparison, conditional formulas &

formatting, statistical and financial functions.

. Use statistical concepts, their proper application and related Excel

functions (i.e. SLOPE, TDIST, CORREL, STDEV, etc.) to present business

survey report

Database Design: The University Accommodation System Database System

. Design and implement of a university accommodation system using SQL

(Oracle)

Stock Risk Analysis

. Use efficient portfolio comparison, Beta stability analysis, unique

risk analysis, standard error analysis, Beta analysis and Capital

Asset Pricing model to present business report

Statistical Models

. Perform method of hypotheses testing; Two-variable and multiple

regression model; Estimate and forecast with time series models

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WORK/RESEARCH EXPERIENCE

Thermo Fisher Scientific Inc. Waltham, MA

Data Analyst (Contractor), Marketing/Customer Service Dept.

. Perform data analysis of collected customer survey and financial data.

Work with both the Director and VP of Customer Experience to determine

the structure and format of the final survey report. Most of the data

was supplied in the form of Excel spreadsheets

Intellisense, Woburn, MA Jan.

2007 to Present (part time)

Application Engineer

. Build demo models and tutorial examples for customers to design MEMS

fabrication steps.

. Perform testing for new software products and prepare user's manual

documentation

Northeastern University, Boston, MA Aug.

2004 to Oct.2006

Research Specialist, Molecular Beam Epitaxy (MBE) Laboratory

. Perform semiconductor thin film experiments for data collection and

data analysis

Achievements: Published 3 papers in Journal of Applied Physics 98, 106101

(2005), Applied Physics Letters 86, 143106 (2005) and Institute of Physics

Conference Ser. Num. 184 (Institute of Physics, Bristol, 2005) as the first

author

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COMPUTER SKILLS:

MS Excel, MS Access, PowerPoint

VBA, SAS, SQL, Mathematica,

Software documentation: Help and Manual

Contact this candidate